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8 Best Call Center Metrics to Measure Agent Productivity
KPIs & Metrics

8 Best Call Center Metrics to Measure Agent Productivity

50% of customers say companies need to seriously improve the customer support and service they offer. That’s nearly half unsatisfied customers. Meaning: with better customer ...

Masooma Memon's avatar by Masooma Memon | Feb 27, 2024
How to Automate Google Ads Reports for Your Agency Clients
Reporting

How to Automate Google Ads Reports for Your Agency Clients

If you’re an agency that handles Google Ads campaigns for your clients, then there’s a good chance you have to prepare and deliver performance reports ...

Djordje Cvijovic's avatar by Djordje Cvijovic | Nov 4, 2024
Cost-Efficiency Showdown: Paid Search vs Paid Social for SMB Advertising
Marketing

Cost-Efficiency Showdown: Paid Search vs Paid Social for SMB Advertising

Ads are everywhere you turn. In the physical world, you can’t take a step without seeing an ad on a billboard, on the side of ...

by Davor Štefanović | Mar 29, 2023
How to Write a Great Business Report Conclusion: Everything You Need to Know
Reporting

How to Write a Great Business Report Conclusion: Everything You Need to Know

When creating a comprehensive business report for your company, most of your time and energy will go into writing the main section of your report. ...

Filip Stojanovic's avatar by Filip Stojanovic | Jun 26
Executive Reporting: Management Reporting Best Practices & Report Examples
Reporting

Executive Reporting: Management Reporting Best Practices & Report Examples

Research shows that an average adult makes about 35,000 decisions each day, whether they’re conscious or not. Managers, who are called decision-makers for a reason, ...

Stefana Zaric's avatar by Stefana Zaric | Sep 7, 2023
How to Create High-Converting Facebook Custom Audiences
Marketing

How to Create High-Converting Facebook Custom Audiences

Social media is one of the most important channels when it comes to building a brand and reaching customers, both new and old. And when ...

by Davor Štefanović | Mar 28, 2023
Validate ideas & test new marketing channels (📈 MTN #06)
Marketing

Validate ideas & test new marketing channels (📈 MTN #06)

In this edition 📊 Trends & Insights (from Benchmark Groups) Can most businesses see good ROI on Google Ads? Should you try Google Ads this year? ...

Jeremiah Rizzo's avatar by Jeremiah Rizzo | Feb 20, 2024
Optimizing Your Existing Funnel (w/ Adam Goyette, Curdis)
Agencies

Optimizing Your Existing Funnel (w/ Adam Goyette, Curdis)

Adam Goyette (Founder, Curdis) shares the framework he uses and recommends to identify growth and optimization opportunities from your existing marketing and sales funnel. How ...

Jeremiah Rizzo's avatar by Jeremiah Rizzo | Feb 20, 2024
What Is a Good Website Bounce Rate and How Can You Improve It?
Marketing

What Is a Good Website Bounce Rate and How Can You Improve It?

It’s common knowledge among marketers that “bounces” are bad. However, this accepted knowledge only illustrates just how misunderstood a metric “bounces” really are. No wonder ...

Filip Stojanovic's avatar by Filip Stojanovic | Jul 11