Customer Success

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How to Improve Your CRM Data Management Based on Insights From 140+ Companies
Customer Success

How to Improve Your CRM Data Management Based on Insights From 140+ Companies

At Databox, we’re firm advocates for improving your business through data. But just having that data isn’t enough – you need to manage it well ...

Author's avatar by Melissa King | Sep 13, 2024
12 Proven Ways to Encourage Customers to Write Reviews (According to 100+ Marketers)
Marketing

12 Proven Ways to Encourage Customers to Write Reviews (According to 100+ Marketers)

It doesn’t matter if you run a B2B or B2C business, marketing agency or SaaS company, eCommerce shop, or local store: reviews are essential for ...

Author's avatar by Jessica Greene | Apr 9, 2024
13 Most Important Help Desk KPIs to Track and Measure Help Desk Performance
Customer Success

13 Most Important Help Desk KPIs to Track and Measure Help Desk Performance

By now, you’ve probably heard the statistic that it is 5 times more expensive to acquire a new customer than it is to retain an ...

Author's avatar by Jessica Malnik | May 29, 2024
Dear Databox: 6 Ways to Reduce SaaS Customer Churn by Up to 40%
Customer Success

Dear Databox: 6 Ways to Reduce SaaS Customer Churn by Up to 40%

Are you seeing too many customers discontinuing their business relationship with you despite your efforts to increase customer retention and ensure a positive experience? We ...

Author's avatar by Stefana Zaric | Jul 19, 2023
Building A Brand Media Arm (w/ Mark Jung, Nextiva)
Customer Success

Building A Brand Media Arm (w/ Mark Jung, Nextiva)

Learn how Nextiva’s Mark Jung drives predictable growth by finding his brand’s white space, building a media arm to communicate it, and being different – ...

Author's avatar by Jeremiah Rizzo | Feb 20, 2024
Starting And Growing a Community (w/ Mike Rizzo, MarketingOp
Customer Success

Starting And Growing a Community (w/ Mike Rizzo, MarketingOp

The metric: Community Growth & Engagement Get insights from Community-Led Founder Mike Rizzo (founder of MarketingOps), on how to start and grow a successful community ...

Author's avatar by Jeremiah Rizzo | Feb 20, 2024
18 Metrics You Should Include in a Great Customer Service Dashboard
Customer Success

18 Metrics You Should Include in a Great Customer Service Dashboard

If you are serious about improving customer experience, then you need to have at least one customer service dashboard.  Customer service dashboards allow you to ...

Author's avatar by Jessica Malnik | Sep 11, 2023
Save Your Business From Churn: 9 Churn Risk Factors to Identify
Customer Success

Save Your Business From Churn: 9 Churn Risk Factors to Identify

Accurate churn risk prediction can make the difference between a successful business and a struggling one. The thing is: your marketing strategies can effectively attract ...

Author's avatar by Masooma Memon | Mar 26, 2022
How to Develop an Actionable Customer Insight Report Your Whole Team Can Use
Reporting

How to Develop an Actionable Customer Insight Report Your Whole Team Can Use

Done right, customer insight reports provide a deeper understanding of both what your customers need and why they need it. Here's how to create one that rocks!

Author's avatar by Lily Ugbaja | Nov 30, 2022
How Deeplite Saves Time and Optimizes Spend in Real-Time with Databox
Customer Success

How Deeplite Saves Time and Optimizes Spend in Real-Time with Databox

It’s no secret that today, companies that leverage data most effectively have a significant competitive advantage. Having data isn’t the problem. But being able to ...

Author's avatar by Marija Hladni | Oct 20, 2022
Analyzing Return User Behavior
Customer Success

Analyzing Return User Behavior

Hello everyone. Welcome to another episode of Data Snacks. I’m Monja, a product marketer here at Databox. Today, we’re going to talk about analyzing Return ...

Author's avatar by Tamara Omerovic | May 2, 2024
How Achieve uses Databox to Boost Efficiency by 40 Percent
Customer Success

How Achieve uses Databox to Boost Efficiency by 40 Percent

With the skyrocketing costs of higher education in the United States, many students are rethinking the traditional four-year degree model. They’re searching for less traditional ...

Author's avatar by Kiera Abbamonte | Jan 10, 2022
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