Customer Success

Latest Posts

How TelemetryTV Used Databox to Cut Reporting Time, Reduce Meetings, & Make Improvements Faster
Customer Success

How TelemetryTV Used Databox to Cut Reporting Time, Reduce Meetings, & Make Improvements Faster

For marketing departments, visibility (into the data, and into your efforts) is everything. However, transparency on ad spend, results, and metrics can be hard to ...

Author's avatar by Belynda Cianci | Oct 26, 2021
17 Ways to Conduct Customer Research Right Now & Collect Valuable Feedback
Customer Success

17 Ways to Conduct Customer Research Right Now & Collect Valuable Feedback

Whether you’re marketing a brand new startup or a seasoned veteran, there’s no substitute for real customer feedback and research. After all, you can’t market ...

Author's avatar by Kiera Abbamonte | Apr 23, 2024
How Square 2 Marketing Ensures A Great Experience for Every Drift Conversation
Customer Success

How Square 2 Marketing Ensures A Great Experience for Every Drift Conversation

Conversational marketing is no different than any other type of marketing when it comes to reviewing metrics and optimizing based on performance. Since conversational marketing ...

Author's avatar by Cassandra Clemens | Nov 20, 2018
Power Users Share Their First Impressions of HubSpot’s Conversations Tool
Customer Success

Power Users Share Their First Impressions of HubSpot’s Conversations Tool

“Even though this is just the beginning for the HubSpot Conversations tool, I’m very impressed with the initial features.” Gabriel Marguglio, CEO at Nextiny Marketing, says ...

Author's avatar by Dann Albright | Oct 16, 2018
The Psychology of Sales Enablement (INBOUND 18 Session)
Sales

The Psychology of Sales Enablement (INBOUND 18 Session)

You might expect that “sales enablement” begins during the sales process. You know, due to the name. But, Amber Kemmis from SmartBug Media, a HubSpot ...

Author's avatar by Tamara Omerovic | Sep 13, 2018
Inside Help Scout’s Mission to Optimize The Customer Experience First
Customer Success

Inside Help Scout’s Mission to Optimize The Customer Experience First

Nick Francis has worked with his Help Scout co-founders, Denny and Jared, for the last 13 years. Before Help Scout, Nick and his co-founders were ...

Author's avatar by Tamara Omerovic | Sep 19, 2021
How Companies like Apple, Facebook (And Others) Build Habit-Forming Products
Customer Success

How Companies like Apple, Facebook (And Others) Build Habit-Forming Products

It’s been over four years since Hooked was first published and that bright yellow cover still manages to catch my eye throughout the workday. (It ...

Author's avatar by Tamara Omerovic | Mar 8, 2018
Maximize Live Messaging ROI with These 6 Steps
Marketing

Maximize Live Messaging ROI with These 6 Steps

Throughout the past eighteen months at ClosedWon, we’ve helped 25+ companies implement or improve their website chat efforts. When we start talking to the folks ...

Author's avatar by Chris Handy | Jan 26, 2018
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