Customer Success
Editor’s picks
12 Proven Ways to Encourage Customers to Write Reviews (According to 100+ Marketers)
It doesn’t matter if you run a B2B or B2C business, marketing agency or SaaS company, eCommerce shop, or local store: reviews are essential for ...
by Alexander B. Pavlinek · Jun 24, 2025
13 Most Important Help Desk KPIs to Track and Measure Help Desk Performance
By now, you’ve probably heard the statistic that it is 5 times more expensive to acquire a new customer than it is to retain an ...
by Jessica Malnik · Jul 16, 2025
18 Metrics You Should Include in a Great Customer Service Dashboard
If you are serious about improving customer experience, then you need to have at least one customer service dashboard. Customer service dashboards allow you to ...
by Jessica Malnik · Jan 30, 2025
How to Develop an Actionable Customer Insight Report Your Whole Team Can Use
Done right, customer insight reports provide a deeper understanding of both what your customers need and why they need it. Here's how to create one that rocks!
by Lily Ugbaja · Apr 9, 2025
AI for Customer Success: What an Agent Can Actually Do (and What It Needs to Do It Right)
Four capabilities, what each one requires from your data, and the test that tells you whether you can act on the output. TL;DR An AI ...
by Nevena Rudan · Oct 8
Data Cleaning Best Practices: The Foundation for Reliable Reporting Across Teams
Here’s the truth: without proper data cleaning, your dashboards, forecasts, and strategy are built on shaky ground. In fact, bad data is already costing U.S. ...
by Emil Korpar · Sep 24
How to Improve Your CRM Data Management Based on Insights From 140+ Companies
At Databox, we’re firm advocates for improving your business through data. But just having that data isn’t enough – you need to manage it well ...
by Melissa King · Sep 13, 2024
12 Proven Ways to Encourage Customers to Write Reviews (According to 100+ Marketers)
It doesn’t matter if you run a B2B or B2C business, marketing agency or SaaS company, eCommerce shop, or local store: reviews are essential for ...
by Alexander B. Pavlinek · Jun 24, 2025
13 Most Important Help Desk KPIs to Track and Measure Help Desk Performance
By now, you’ve probably heard the statistic that it is 5 times more expensive to acquire a new customer than it is to retain an ...
by Jessica Malnik · Jul 16, 2025
Dear Databox: 6 Ways to Reduce SaaS Customer Churn by Up to 40%
Are you seeing too many customers discontinuing their business relationship with you despite your efforts to increase customer retention and ensure a positive experience? We ...
by Stefana Zaric · Jul 19, 2023
Building A Brand Media Arm (w/ Mark Jung, Nextiva)
Learn how Nextiva’s Mark Jung drives predictable growth by finding his brand’s white space, building a media arm to communicate it, and being different – ...
by Jeremiah Rizzo · Feb 20, 2024
Starting And Growing a Community (w/ Mike Rizzo, MarketingOp
The metric: Community Growth & Engagement Get insights from Community-Led Founder Mike Rizzo (founder of MarketingOps), on how to start and grow a successful community ...
by Jeremiah Rizzo · Feb 20, 2024
18 Metrics You Should Include in a Great Customer Service Dashboard
If you are serious about improving customer experience, then you need to have at least one customer service dashboard. Customer service dashboards allow you to ...
by Jessica Malnik · Jan 30, 2025
Save Your Business From Churn: 9 Churn Risk Factors to Identify
Accurate churn risk prediction can make the difference between a successful business and a struggling one. The thing is: your marketing strategies can effectively attract ...
by Masooma Memon · Sep 3
How to Develop an Actionable Customer Insight Report Your Whole Team Can Use
Done right, customer insight reports provide a deeper understanding of both what your customers need and why they need it. Here's how to create one that rocks!
by Lily Ugbaja · Apr 9, 2025
How Deeplite Saves Time and Optimizes Spend in Real-Time with Databox
It’s no secret that today, companies that leverage data most effectively have a significant competitive advantage. Having data isn’t the problem. But being able to ...
by Marija Hladni · Jun 5, 2025
Analyzing Return User Behavior
Hello everyone. Welcome to another episode of Data Snacks. I’m Monja, a product marketer here at Databox. Today, we’re going to talk about analyzing Return ...
by Tamara Omerovic · May 2, 2024
How Achieve uses Databox to Boost Efficiency by 40 Percent
With the skyrocketing costs of higher education in the United States, many students are rethinking the traditional four-year degree model. They’re searching for less traditional ...
by Kiera Abbamonte · Jan 10, 2022
How TelemetryTV Used Databox to Cut Reporting Time, Reduce Meetings, & Make Improvements Faster
For marketing departments, visibility (into the data, and into your efforts) is everything. However, transparency on ad spend, results, and metrics can be hard to ...
by Belynda Cianci · Oct 26, 2021
17 Ways to Conduct Customer Research Right Now & Collect Valuable Feedback
Whether you’re marketing a brand new startup or a seasoned veteran, there’s no substitute for real customer feedback and research. After all, you can’t market ...
by Kiera Abbamonte · Apr 23, 2024
How Square 2 Marketing Ensures A Great Experience for Every Drift Conversation
Conversational marketing is no different than any other type of marketing when it comes to reviewing metrics and optimizing based on performance. Since conversational marketing ...
by Cassandra Clemens · Nov 20, 2018
Power Users Share Their First Impressions of HubSpot’s Conversations Tool
“Even though this is just the beginning for the HubSpot Conversations tool, I’m very impressed with the initial features.” Gabriel Marguglio, CEO at Nextiny Marketing, says ...
by Dann Albright · Oct 16, 2018
The Psychology of Sales Enablement (INBOUND 18 Session)
You might expect that “sales enablement” begins during the sales process. You know, due to the name. But, Amber Kemmis from SmartBug Media, a HubSpot ...
by Tamara Omerovic · Sep 13, 2018
Inside Help Scout’s Mission to Optimize The Customer Experience First
Nick Francis has worked with his Help Scout co-founders, Denny and Jared, for the last 13 years. Before Help Scout, Nick and his co-founders were ...
by Tamara Omerovic · Sep 19, 2021
How Companies like Apple, Facebook (And Others) Build Habit-Forming Products
It’s been over four years since Hooked was first published and that bright yellow cover still manages to catch my eye throughout the workday. (It ...
by Tamara Omerovic · Mar 8, 2018