How do you protect privacy and ensure security?

We take data security very seriously. Amazon is our hosting partner, and our servers are hosted in a world-class data center with the most advanced security protocols. Read more about how we protect and ensure the privacy of your data.

Can I upgrade and downgrade at any time?

Absolutely. Our flexible payment plans allow you to upgrade, downgrade, or cancel at any time. When upgrading, you’re only responsible for the difference in cost between your current plan and your new plan. When downgrading, your plan changes immediately and you’ll receive a credit applied to future payments covering the difference in cost between the current plan and the new plan. Cancellations take effect at the end of your billing period.

Do you offer a yearly discount?

Yes. Upgrade to a yearly subscription and get 20% off.

Which payment methods do you accept?

You can pay for your subscription using Visa, Mastercard, Maestro, American Express, JCB, Discover, Diners Club, Union Pay, and Google Pay. Annual subscriptions can be billed with other payment methods (wire bank transfer, checks,…). Contact us for more information.

What happens after my free trial?

If no payment details are added by the end of your 14-day trial, your data will stop syncing and any scheduled reports and notifications will be paused. To avoid disruptions, you can upgrade to a paid plan before your trial ends. Your first payment will only be processed at the end of the 14 days.

What if I exceed my plan's limits?

No problem, we will automatically notify you within the app when you run into a limit for your plan. Common limits you get notified of are for exceeding the number of data sources or when trying to use certain advanced features not included in your current plan.

How can I cancel my subscription?

You can cancel your subscription at any time from the bottom section on the Plans or Billing page. Our support team can help if you just need to pause your account temporarily.

What support resources are available to me?

World-class support is included in all plans! Everyone gets access to: Our Support Team – just start a chat with us Help Center.

What currency is used for billing?

All prices listed are shown in US dollars (USD).

What is the difference between a Data source and a Connection?

A Connection refers to the integration you set up to bring in data from a specific service or tool, such as Google Analytics. A Data source is a specific dataset or view within that Connection. For instance, in Google Analytics, a Data source would be a particular website property like a specific website’s domain. One Connection can encompass multiple Data sources. So, while you have a single connection to Google Analytics, you can access and use data from multiple properties (domains) within that Connection.

Do I need a credit card to start a trial?

Nope! You can start your 14-day free trial without inputting any payment details. If you decide to upgrade during your trial, you can add your billing information or credit card details and purchase ANY paid plan. Don’t worry, you won’t be charged during the trial. Your first payment will only be processed at the end of the 14 days.

Do you offer a free plan?

Yes. The Free plan gives you access to 3 data sources, 1 dashboard, 3 users, and up to 10 custom metrics. It’s a good starting point if you want visibility into your key metrics without a financial commitment. When you’re ready for more, paid plans unlock additional data sources, reports, and advanced features like AI Analyst, Custom Integrations, and Datasets.

Pricing | Databox

Upgrade Your Experience with Add-Ons

AI credit top-up

AI credits fuel Databox's AI features, including Genie and the MCP server. Actions like generating insights, building dashboards, and asking questions about your data all consume credits from a shared monthly pool.

Branding & white-labeling

Remove Databox branding and replace it with your own logo, colors, and domain so clients experience a fully branded reporting environment. Ideal for agencies and resellers who want to offer analytics as part of their own product or service.

Learn more

15 min sync per source

Keep data refreshed every 15 minutes for selected data sources, giving teams access to near real-time performance data throughout the day. Availability varies by data source based on vendor API capabilities and rate limits.

Learn more

Fiscal calendar

Align all date ranges and reporting periods to your financial year instead of the standard calendar, so dashboards and metrics reflect how your business actually measures and tracks performance over time.

Learn more

Advanced security management

Enforce SSO and two-factor authentication across the entire account, monitor user activity through activity logs, and maintain full visibility and control over active sessions and login records to meet internal security policies.

Learn more

OKRs

Define objectives, break them down into key results and sub-goals, and connect them directly to performance data in Databox. Assign ownership to teams or individuals, track progress automatically, and keep every level of the organization aligned around the work that drives results.

Learn more

Full plan comparison

Free

Analyst

Pro

Growth

Custom

Data & Integrations

Data sources included / limit The total number of data sources on your plan. Each account or property counts as one, so 3 GA4 properties equal 3 data sources. Free and Analyst plans have fixed limits that cannot be extended.

3 / 3

5 / 5

3 / ∞

Custom

Cloud integrations Sync data from popular tools like HubSpot, Google Analytics 4, Facebook Ads, and more.

Spreadsheets, databases, custom integrations Pull data from Google Sheets, Excel, SQL and NoSQL databases, and supported APIs through custom integrations.

—

Datasets Prepare custom tables of raw data from one or more sources. Apply filters and calculate new columns to analyze and visualize your data however you need.

—

limited* Limited to creation from spreadsheets, databases and custom integrations. Dataset modification tools are not included.

Databox API Send data from any source to Databox using the REST API. Build custom integrations, automate metric ingestion, and connect tools that don't have a native integration.

—

Historical data The maximum amount of historical data available in your visualizations.

11 months

24 months

∞

Max sync frequency The default sync interval for your data sources, adjustable per source. Actual frequencies may vary based on your connected data providers.

daily

hourly

15 min* The default sync interval for your data sources, adjustable per source. Actual frequencies may vary based on your connected data providers.

AI analyst (Genie) Ask questions about your performance in plain language and get instant answers.

AI credits included / mo The number of AI credits available each month to power Genie and the MCP server. Credits are shared across the account and reset monthly.

50 (fixed)

500

1,500

4,000

Custom

Performance summaries Get an AI-generated text summary of any metric or group of metrics, turning your data into readable insights at a glance.

MCP server Connect Databox to AI tools like ChatGPT or Claude to access trusted metrics and trigger actions, without leaving your workflow.

—

BI Features

Pre-built metrics and templates Get started instantly with hundreds of ready-made metrics, dashboard templates, and report templates, customizable to fit any workflow.

Anomaly detection Catch spikes, drops, and anomalies in your most important metrics.

Dashboards & reports Build fully customizable dashboards and reports using a drag-and-drop interface, multiple visualization types, and flexible presentation or pageless formats.

∞

Custom metrics Create custom metrics by adding calculations, filters, segments, and dimensions to your data.

∞

Performance Management

Goals Set targets for your team or company, break them down into bite-sized steps, and monitor your progress.

Objectives and Key Results (OKRs) Track company-wide and nested goals and align every team's efforts toward measurable outcomes, all in one place.

—

Add-on

Forecasting Forecast the future performance of any metric for the next month, quarter, or year. Model changes to explore scenarios and turn projections into goals with one click.

—

Sharing & Distribution

Sharing (shareable links, stream to TV, embed) Share dashboards and reports with anyone via a secure link, stream dashboards to office TVs for always-on visibility, or embed them directly in external tools and pages.

—

Notifications (scorecards, alerts, snapshots, digest) Stay on top of performance with daily or weekly scorecards, alerts, scheduled snapshots, and digest updates delivered when metrics move in ways that matter.

—

CSV export (datasets) Prepare data in Databox, then export it for further analysis.

—

Slack Share performance updates through Slack to keep everyone on the same page.

—

Account Management

Users Invite team members and control access by assigning roles that define what each person can see and do in Databox.

∞

Two-factor authentication (2FA) Add an additional layer of security to your account by requiring more than just a password to log in.

Fiscal calendar Align date ranges to your financial year instead of the standard calendar, so performance data reflects your actual business cycles.

—

Add-on

White-labeling Turn Databox into your own branded reporting solution for clients.

—

Add-on

Advanced security (SSO, audit log, session controls) Enforce SSO and two-factor authentication across the account, monitor activity with audit logs, and manage active sessions and login records.

—

Add-on

Sub-accounts Set up dedicated sub-accounts to streamline and organize your reporting process.

—

∞

Support

Chat and email support Get help via chat or email whenever questions come up.

—

Dedicated CSM Work with a named Customer Success Manager who knows your account and helps you get the most out of Databox.

—

Priority support Skip the queue and have support cases handled ahead of standard requests.

—

Add-on

Account setup Get hands-on help configuring Databox to match your reporting needs from day one.

—

Security & compliance review Complete security questionnaires and access compliance documentation to satisfy internal or regulatory requirements.

—

By Industry

SaaS

Agencies & Consultants

By Role

Functional Leaders

Executives

Business Analysts

Cloud integrations

Databases & Warehouses

Spreadsheets & Automations

Build custom integrations

Ingest your data via API

Tools & Templates

Product Help

Education

Partner

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