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Intercom
Dashboard and Reporting Software

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Intercom is a customer messaging platform that enables businesses to communicate with website visitors and customers in a personalized and targeted manner, driving engagement and fostering strong relationships.

Gain overview of your customers, wherever you are.

Intercom is a customer platform with a suite of products for live chat, marketing, feedback and support.

With Databox, your most important Intercom KPIs will be transformed into meaningful insights and delivered to your mobile, Apple Watch, TV display or Slack channels. One of the key benefits of Databox is the ability to combine multiple data sources in one place. This will help your team stay on top of the important metrics that drive your business by keeping your customers happy.

  • Metrics & Templates
  • Tech details
  • Behaviour & usage
  • Help Articles

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        Basics

        • Category
          Customer Support Marketing Automation
        • Status
          stable
        • Date added
          2015-07-09

        Metric Builder

        • Metric builder available
          No
        • How to select a specific Workspace when connecting an Intercom Data Source to Databox?

          When connecting an Intercom Data Source in Databox, only one Intercom workspace can be connected in one connection. During the connection process, before clicking the ‘Authorize access’ button, the proper Workspace can be selected in the authorization window from the drop-down menu under ‘Databox wants to access’.

        • Data discrepancies for Conversations-related metrics from Intercom Data Sources in Databox

          For the Conversations-related Intercom metrics (e.g. ‘Conversations’, ‘New Closed Conversations’, Assigned Conversations’, etc.), Databox syncs data on the most recently updated 2,400 closed conversations. If there are more conversations available in the Intercom, data will not be fetched for them. Databox fetches this data based on the date of a conversation’s last update and not based on the conversation’s create date.

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