Here are 8 reasons that your business will grow and your support team will thank you when you track the causes of new customer support inquiries.
Analytics | Oct 23 2018
Kevin Kononenko on September 12, 2017 • 9 minute read
And it should be more reasonable than ever to expect data-driven decisions from every employee!
After all, the number of SaaS applications has increased by 30x from 2014 to 2017, from 3,000 to 150,000 (according to Cloudlock) And, in the 2016 BetterBuys Report on the State of SaaS, business leaders said they expect to double the number of SaaS apps they use in the next three years.
But here’s the issue: your team members have become inundated with all the data! Each tool has a different user interface, and they usually prioritize data collection over reporting capabilities. Plus, even if they do provide analytics, you likely need complementary data from another one of your many SaaS tools before you can do any actual analysis.
With this proliferation of apps, it is easier than ever to capture all kinds of data. But, it’s also next to impossible to effectively monitor and report all the metrics that matter.
That’s where specialized analytics tools (like the list below) can help. They allow employees to circumvent the process of going into every single SaaS app and manually extracting data into a document. Instead, they automatically pull data from popular services and visualize your key metrics. Using tools like these, any team member can understand the latest trends, track performance to goal and know when there’s an issue.
As we pulled this list together, we focused on tools that integrate with popular services used by small and medium sized businesses. In order to be included, each tool needed to:
You’ll notice that some tools have overlapping functions. Many of them connect to some of the same data sources. A full-time analyst and one of the more expensive business intelligence tools (not on this list) might be able to solve all your organizations’s needs. However, there are no inexpensive, easy-t0-deploy tools that cover every uses case.
So, we recommend picking the tool that’s focused on solving your specific use case. In other words, if you’re a product manager, pick the tool designed for product managers. That’s why we’ve organized the list by function:
Specialization: Databox allows marketers to track their data from 50+ services in real-time. Whether you are an employee of a large enterprise or small business leader, Databox has the integrations to keep you on top of your sales + marketing funnel.
Databox also has a Template Gallery so that users can use the same metrics that prominent digital marketers use. Prominent marketers share the reports that they use internally so that anyone can duplicate their reports.
What You Can Achieve: Databox will notify you quickly if something seems to be going wrong with your marketing data. And, if your metrics are going up and to the right, it can notify your boss or client. Also, you can eliminate hours of copying and pasting into spreadsheets and Powerpoints. Reports are ready instantly.
Popular Integrations: HubSpot Marketing, Salesforce, Google Analytics, Facebook Ads, AdWords and 50 more.
Entry-Level Account: A free account includes 3 integrations and 3 dashboards, as well as automated alerts.
Specialization: Mention is a social media monitoring tool. It monitors common social media apps for dialogue about your brand as well as mentions of competitors. It helps you find influencers relevant to your brand.
What You Can Achieve: There are all types of use cases for social media monitoring. You can monitor sentiments around your products, track growing trends where you may want to involve your brand or keep an eye on the attitudes around your competitors.
Popular Integrations: Mention integrates with Facebook, Twitter, Instagram and Youtube.
Entry-Level Account: A Solo Account costs $29 per month, and includes 2 alerts and 3000 mentions per month.
How Databox Compares: Databox also integrates with those 4 tools, but only provides engagement metrics.
Specialization: Simply put, Funnel focuses on digital advertising platforms. They have 250+ integrations to popular ad platforms and allow you to create dashboards or send data to Google Analytics.
What You Can Achieve: You can stay on top of your PPC and display ad data from a variety of services at once. If you create ads across many platforms, this will help you stay on top of crucial CPA numbers.
Popular Integrations: Doubleclick, Facebook Ads, Bing Ads, Yahoo, Linkedin and 250 more
Entry-Level Account: Plans start at $199 per month, and cover $50k of monthly ad spend and integration to Google Sheets or Google Analytics.
Specialization: VOIQ uses a combination of call analytics and on-demand agents to automate your qualification calls. It helps salespeople discover the factors that helped them to book the demo.
What You Can Achieve: Salespeople can get instant intelligence without using a sales coach. You can also automate the process of bookings so you can feed demos directly to your sales team.
Popular Integrations: VOIQ integrates with HubSpot and SalesForce directly.
Entry-Level Account: VOIQ charges $1.50 per minute of call time.
How Databox Compares: Databox integrates with VOIQ and also integrates with HubSpot and Salesforce to pull sales performance data.
Specialization: ChartMogul helps you discover your best customers, based on the cost of acquisition and lifetime value. It is especially useful for SaaS businesses. It automatically digs up the data and presents it in charts so that you do not need to use SQL queries or view each page manually.
What You Can Achieve: You will not even need to figure out which SaaS metrics are most important! ChartMogul automatically pulls every relevant one. You can spend all your energy running campaigns to improve your CAC/LTV ratio.
Popular Integrations: Stripe, Braintree, Recurly, Chargify, Paypal and 7 more
Entry-Level Account: The service is free if you have less than $10,000 MRR.
Specialization: Baremetrics also tracks all the key metrics that define a SaaS business. After a one-time setup, you can immediately begin viewing your funnel and identifying areas for improvement.
What You Can Achieve: Pretty much the same stuff as ChartMogul! Baremetrics helps you make wiser decisions on what plans drive ongoing revenue, and which customer personas are most important.
Popular Integrations: Stripe, Braintree, Recurly, Chargify
Entry-Level Account: Startup plans start at $50 a month.
How Databox Compares: Databox also integrates with Stripe.
Specialization: Notion helps product and project managers make sure that their work actually moves the business forward. Notion reviews common Agile, customer retention and customer support metrics to ensure that customer concerns are addressed by the engineering team.
What You Can Achieve: Notion ensures that your entire team understands sprint velocity, customer acquisition, churn and other common metrics that determine the success of engineering teams. It gives managers an early warning when more effort does not translate to improvement in product metrics.
Popular Integrations: Jira, Pivotal Tracker, MailChimp, Github, Mixpanel and 5 more.
Entry-Level Account: $180/month for a team of 10 users.
Specialization: Datadog automatically tracks any metrics related to server health. It helps dev ops teams debug any latency or crashes.
What You Can Achieve: Datadog will help your dev team stay informed in real-time. It massively reduces the time to debug live issues on your servers and ensures that the team can identify latency issues quickly and restore servers to full functionality.
Popular Integrations: A full suite of AWS, Azure and Google integrations as well as 200 more
Entry-Level Account: A free account gets you 5 hosts and 5-day metric retention
How Databox Compares: Databox integrates with 5 different types of SQL databases.
If you rely on a tool that does not have a large user base or you need to pull very precise metrics, these tools may not work for you. For everything else, there is Zapier + Google Sheets + Datamatic.
Zapier integrates over 750 tools into workflows based on common triggers.
Google Sheets is a common end destination for new data from Zapier. You can use the “Update Spreadsheet Row” Action from Zapier to modify a value in a row from Google Sheets.
Datamatic is a Google Sheets plugin that allows you to create beautiful visualizations with data from a spreadsheet. Yes, Google Sheets has a built-in chart editor, but it is very limited. Datamatic allows you to create charts and graphs that match your brand.
Specialization: This three tool combo gives you much greater flexibility for automatically pulling data into charts. It is great if you have a particularly demanding client or boss that needs custom metrics. But, you need to make sure your tool integrates with Zapier.
What You Can Achieve: You can turn pretty much any piece of data into a quantifiable, trackable metric. You can create your own data points.
Popular Integrations: As long as Zapier integrates, up to you!
Entry-Level Account: Zapier has a free account that covers most integrations, and Datamatic has a free account with all basic visualizations.
How Databox Compares: Databox also has a Zapier integration so that you can push any data straight into Databox without Google Sheets.
Typically, one of two things trigger a company to invest in a better analytics solution. When disaster strikes, the decision will be obvious. But, the other reason will creep up on you when you think your metrics are doing just fine:
What analytics tools are you using? How did you decide to get started with them?
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