Dashboard Examples / Customer Support / Support Tickets
Support Tickets

Must-Have Support Ticket Overview Dashboard Templates

These support ticket dashboards come pre-built with some of the most commonly tracked customer support KPIs and metrics from the most popular tools. You can also customize your templates later. To get started, just choose a template, connect your data, and your metric visualizations will populate automatically.

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Track some of the most common Support Tickets metrics and KPIs and analyze your Support Tickets performance with just a few clicks.

TOP Support Tickets INTEGRATIONS
  • Drift
  • HubSpot Service
  • Stripe
  • Help Scout Mailbox
  • Intercom
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You can build a dashboard with any data using Zapier, Make, Google Sheets, or a SQL database.
Dashboard example

Intercom Account Overview

Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more

Dashboard example

HubSpot Service Tickets Overview

This HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.

Dashboard example

Intercom Customer Support Performance

This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.

Dashboard example

HelpScout for Customer Support

The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.

Dashboard example

Drift Contacts & Conversations

Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.

Dashboard example

Customer Success Dashboard

The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.

Dashboard example

Drift Chat & Email Conversations

This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.

Custom dashboard

Build custom Support Tickets dashboards

No design or coding skills necessary.

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What is a Support Tickets Dashboard?

A support tickets dashboard allows you to track your tickets count, backlog, and assess the ability of your customer support agents to respond and resolve customer enquiries in a timely and efficient manner.

Use the data this dashboard provides to make hiring decisions (when you have loads of tickets but fewer representatives to respond to them), examine the quality of responses, and to identify knowledge gaps and bottlenecks your support agents might be experiencing.

What Should Be Included in a Support Tickets Dashboard?

When building a support tickets dashboard, it is important to include the right customer support metrics and KPIs. This will in turn, allow you to quickly identify what’s working and what isn’t and  improve your customer service, messaging, customer satisfaction and retention over time.

The most important support tickets metrics you should be tracking are:

  • Created tickets
  • Closed tickets
  • Happiness score
  • First response time
  • Handle time

How to Create a Support Tickets Dashboard

Create a new dashboard using our Designer tool

Create a new dashboard using our Designer tool

Name your dashboard

Name your dashboard

Select a data source

Select a data source

Drag-and-drop pre-built metrics from that source to your dashboard

Drag-and-drop pre-built metrics from that source to your dashboard or drag a blank visualization first and select the metric you’d like to associate with it.
Drag-and-drop pre-built metrics from that source to your dashboard

Customize each metric block

Customize each metric block by date range, comparisons, goals, and more.
Customize each metric block

Explore even more Customer Support dashboard templates

Help Desk
Help Desk Dashboard Templates
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Help Documentation Dashboard Templates
Customer Success
Customer Success Dashboard Templates