If you don’t use HubSpot Service, you can pull data from any of our 100+ one-click, native integrations or from spreadsheets, databases and other APIs.
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What other campaign metrics can you track and visualize with our integration with HubSpot Service? Almost anything:
There are many, many different metrics and metric combinations you can track using HubSpot marketing, CRM, and Service. And in Databox, you can quickly visualize hundreds of HubSpot metrics in a variety of different ways alongside metrics from all of the other tools you’re using.
Read more about Databox’s HubSpot Service.
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Visualizing your performance data in a way that’s easy for everyone to interpret is the first step toward actually improving performance. So, what can you do when any of these metrics is trending down?
We’ve collected a few resources that contain tips from hundreds of other marketers on how to improve customer acquisition, how to increase your customer lifetime value, and more.
The Created Tickets metric in HubspotServices tracks the number of new support tickets created within a specified time period, providing insights into customer demand and support team workload.
The Closed Tickets metric measures the total number of support tickets that have been resolved and closed within a specific timeframe.
The Closed Tickets by Resolution metric measures the number of support tickets that have been resolved and closed based on the type of resolution, such as solved, not solved, or escalated.
The Closed Tickets by Priority metric tracks the number of support tickets closed based on their priority level, providing insights into the efficiency of your support team's response times to high-priority issues.
The Created Tickets by Pipeline metric shows the number of support tickets created in each pipeline, providing insight into the volume of issues being handled by each team or department.
Created Tickets by Source Type is a metric that helps track the different channels (i.e. social media, email, phone, chat) a customer used to raise a support ticket in HubspotServices. This can inform companies on which channels are most effective for customer engagement and identify areas for improvement.
Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more
Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.
The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
Sometimes, you’ll want to dive deeper into performance. When you need to customize this template (or any other dashboard) to include different metrics, add metrics from different sources, etc., you can do so by using Databox’s Dashboard Designer.
The Designer allows you to easily drag-and-drop metrics and visualizations from any data source right into your dashboard.
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