Customer Support

Free Customer Support Dashboard Templates

All customer support dashboard templates come pre-built with some of the most commonly tracked metrics from the most popular tools. You can customize your templates at any time.

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Explore Customer Support Dashboards for Every Purpose

Customer Success Dashboard Examples and Templates

Track customer success from the most popular customer support tools like Intercom, HelpScout, and HubSpot Service from our library of pre-built templates. Just download any template for free, connect your data, and get instant visualizations of things like first response time, resolution time, new conversations, closed conversations, happiness score, and more.

Help Desk Dashboard Examples and Templates

Track the performance of your help desk team from the most popular customer support tools from our library of pre-built templates. Just download any template for free, connect your data, and get instant visualizations of things like first response time, average response time, handle time, happiness score, and more.

Support Tickets Dashboard Examples and Templates

Gain insights into your tickets and track your customer service performance from the most popular customer support tools from our library of pre-built templates. Just download any template for free, connect your data, and get instant visualizations of things like created tickets, closed tickets, closed tickets by priority, created tickets by pipeline, created tickets by source type, and more.

Help Documentation Dashboard Examples and Templates

Learn how responsiveness to user inquiries affects customer satisfaction by tracking data from the most popular customer support tools from our library of pre-built templates. Just download any template for free, connect your data, and get instant visualizations of things like article views, failed searches, top categories, top articles, and more.

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More Dashboard Examples and Templates

Explore all the different ways you can use Databox to gain better data insights needed to drive better business decisions. Here are just a few examples of the departments and industries that use our pre-built templates on a daily basis to improve performance.

What Is a Customer Support Dashboard?

A customer support dashboard deals with customer support-specific metrics and data points. It provides important information at a glance and keeps you aware of any necessary metrics and performance standards, ultimately enabling you to make better data-driven decisions. 

The entire customer success team can benefit from using support  dashboards, starting from customer support agents and team leaders to C-level executives.

Since customer service dashboards give you a real-time view of your customer service performance and operations’ health, they can help you improve the relationship with customers as well as ensure business growth.

What Should Be Included in a Customer Service Dashboard?

When building a customer support dashboard, it is important to only include metrics that are relevant for your business. This will, in turn, allow you to quickly identify what’s working and what isn’t, and improve your customer relationships, marketing, and sales strategy over time.

The most important customer support metrics you should be tracking are:

  • First response time by time range
  • Handle time
  • Happiness score
  • Resolved on first reply (%)
  • Resolution time
  • Closed conversations
  • Customers helped
  • Customers helped by team member

How to Create a Customer Support Dashboard

With our dashboard design wizard, building a dashboard in Databox is as simple as connecting a data source, choosing the metrics you need from our Metrics Library, and waiting for your data to populate -- which only takes a few seconds. No coding and design skills are required.

Create a new dashboard using our Designer tool
Create a new dashboard using our Designer tool
Name your dashboard
Name your dashboard
Select a data source
Select a data source
Drag-and-drop pre-built metrics from that source to your dashboard or drag a blank visualization first and select the metric you’d like to associate with it.
Drag-and-drop pre-built metrics from that source to your dashboard
Customize each metric block by date range, comparisons, goals, and more.
Customize each metric block

Haven’t found what you’re looking for?

Whether you are looking for client reporting dashboards, agency dashboards, marketing dashboards, or sales dashboards, Databox can help you build them.

Let us know what you are trying to build and our team of experts will help you turn your data into actionable insights.

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