If you don't use Intercom, you can pull data from any of our 100+ one-click, native integrations or from spreadsheets, databases and other APIs.
Connect your Intercom account and learn:
What else can you track and visualize with our deep integration with Intercom? When it comes to delivering an excellent customer experience, start with:
And more...
There are numerous metrics and metric combinations you can track using Intercom. And in Databox, you can quickly visualize dozens of customer service metrics in various ways.
Read more about Databox’s Intercom integration.
Explore more Intercom dashboards.
The Open Conversations by Teammates metric in Intercom measures the number of ongoing conversations initiated by teammates within a specific time period.
New Conversations is a metric that measures the number of first-time interactions with customers in a given time period, indicating the level of customer engagement and potential growth opportunities for a business.
The Users by Tag Name metric in Intercom tracks the number of users who have been tagged with a specific tag name. This helps businesses segment their users and target personalized messaging to specific groups based on their interests, behaviors, or other attributes.
Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more
Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.
The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.
Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.
Sometimes, you'll want to dive deeper into performance. When you need to customize this template (or any other dashboard) to include different metrics, add metrics from different sources, etc., you can do so by using Databox's Dashboard Designer.
The Designer allows you to easily drag-and-drop metrics and visualizations from any data source right into your dashboard.
Visualizing your performance data in a way that’s easy for everyone to interpret is the first step toward having happy, loyal customers. So, what can you do when some of these metrics are trending down?
We’ve collected a few resources that contain tips from hundreds of other customer support experts on how to improve your Customer Satisfaction Score, Customer Health Score, average handle time, reduce your ticket backlog, first response time, and so on:
Didn't find what you're looking for? Start a conversation with our experts
Everyone starts with a 14-day trial of our Growth plan, accessing all features. Then choose a plan that best suits your needs, including a Free Forever plan.
Creating your account...