If you don’t use Intercom, you can pull data from any of our 70+ one-click, native integrations or
from spreadsheets, databases and other APIs.
Connect your Intercom account and learn:
What else can you track and visualize with our deep integration with Intercom? When it comes to delivering an excellent customer experience, start with:
There are numerous metrics and metric combinations you can track using Intercom. And in Databox, you can quickly visualize dozens of customer service metrics in various ways.
Read more about Databox’s Intercom integration.
Number of Closed Conversations during the specified Date Range split up by Teammates.
Total number of Leads. No historical data is available from before the initial connection.
Number of Open Conversations in Today Date Range split up by Teammates.
Total number of Conversations (Open and Closed). No historical data is available from before the initial connection.
Number of New Conversations during the specified Date Range. Conversations start either when a customer sends a new inbound message or responds to an outbound bot, auto message, or Help Center article.
Total number of Users split up by Tag Name. No historical data is available from before the initial connection.
Sometimes, you’ll want to dive deeper into performance. When you need to customize this template (or any other dashboard) to
include different metrics, add metrics from different sources, etc., you can do so by using Databox’s Dashboard Designer.
The Designer allows you to easily drag-and-drop metrics and visualizations from any data source right into your dashboard.
Visualizing your performance data in a way that’s easy for everyone to interpret is the first step toward having happy, loyal customers. So, what can you do when some of these metrics are trending down?
We’ve collected a few resources that contain tips from hundreds of other customer support experts on how to improve your Customer Satisfaction Score, Customer Health Score, average handle time, reduce your ticket backlog, first response time, and so on:
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