New tools to improve performance
If you don’t use Intercom, you can pull data from any of our 100+ one-click, native integrations or
from spreadsheets, databases and other APIs.
Connect your Intercom account and learn:
What else can you track and visualize with our deep integration with Intercom? When it comes to delivering an excellent customer experience, start with:
There are numerous metrics and metric combinations you can track using Intercom. And in Databox, you can quickly visualize dozens of customer service metrics in various ways.
Read more about Databox’s Intercom integration.
The Leads metric in Intercom refers to the number of potential customers who have shown interest in your product or service by providing their contact details, such as name and email address.
The Conversations metric measures the number of messages exchanged between customers and support agents within Intercom. It provides insights into the volume of customer inquiries and the workload of support teams.
New Conversations is a metric that measures the number of first-time interactions with customers in a given time period, indicating the level of customer engagement and potential growth opportunities for a business.
The Users by Tag Name metric in Intercom tracks the number of users who have been tagged with a specific tag name. This helps businesses segment their users and target personalized messaging to specific groups based on their interests, behaviors, or other attributes.
Sometimes, you’ll want to dive deeper into performance. When you need to customize this template (or any other dashboard) to
include different metrics, add metrics from different sources, etc., you can do so by using Databox’s Dashboard Designer.
The Designer allows you to easily drag-and-drop metrics and visualizations from any data source right into your dashboard.
Visualizing your performance data in a way that’s easy for everyone to interpret is the first step toward having happy, loyal customers. So, what can you do when some of these metrics are trending down?
We’ve collected a few resources that contain tips from hundreds of other customer support experts on how to improve your Customer Satisfaction Score, Customer Health Score, average handle time, reduce your ticket backlog, first response time, and so on:
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