If you don’t use Help Scout Mailbox, you can pull data from any of our 70+ one-click, native integrations or
from spreadsheets, databases and other APIs.
Monitor and assess your customer service team’s performance in terms of speed and quality at any given point in time. Connect your Help Scout account and learn:
What else can you track and visualize with our deep integration with Help Scout? When it comes to delivering an excellent customer experience, pretty much anything:
There are numerous metrics and metric combinations you can track using Help Scout. And in Databox, you can quickly visualize dozens of customer service metrics in various ways.
Read more about Databox’s Help Scout integration.
Average First Response Time during the specified Date Range split up by Time Range.
Time from when the editor is Opened, to when a reply is sent to the customer during the specified Date Range.
Happiness score, which is a number between 0 and 100 percent during the specified Date Range.
Happiness score, which is a number between 0 and 100 percent during the specified Date Range split up by Team Member.
Percent of Tickets which have been Resolved on First Reply during the specified Date Range.
Average Resolution Time for each period during the specified Date Range.
Sometimes, you’ll want to dive deeper into performance. When you need to customize this template (or any other dashboard) to
include different metrics, add metrics from different sources, etc., you can do so by using Databox’s Dashboard Designer.
The Designer allows you to easily drag-and-drop metrics and visualizations from any data source right into your dashboard.
Visualizing your performance data in a way that’s easy for everyone to interpret is the first step toward having happy, loyal customers. So, what can you do when some of these metrics are trending down?
We’ve collected a few resources that contain tips from hundreds of other customer support experts on how to improve your Customer Satisfaction Score, Customer Health Score, average handle time, reduce your ticket backlog, first response time, and so on:
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