Help Desk

Free Help Desk Dashboard Templates

These help desk dashboards come pre-built with some of the most commonly tracked customer support KPIs and metrics from the most popular tools. You can also customize your templates later. To get started, just choose a template, connect your data, and your metric visualizations will populate automatically.

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Track some of the most common Help Desk metrics and KPIs and analyze your Help Desk performance with just a few clicks.

TOP Help Desk INTEGRATIONS
  • Drift
  • Intercom
  • Hubspot Service
  • Help Scout Mailbox
  • Stripe
Don’t see your SEO tool?
You can build a dashboard with any data using Zapier, Integromat, Google Sheets, or a SQL database.
Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more
Intercom
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
Intercom
The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.
Help Scout Mailbox
Help Scout dashboard template which will give you insights about conversations, productivity, happiness scores and more
Help Scout Mailbox
This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
Hubspot Service
Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.
Drift
This dashboard uncovers the magic that comes from connecting Drift events with Google Analytics events tracking... The kind of magic that Databox can unlock and deliver to you in an easy to understand way on an ongoing, realtime basis.
Google Analytics
Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.
Help Scout Docs
This dashboard gives you an overall view of your sales and customer support team's performance with live chat.
Drift
This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.
Drift
The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.
Help Scout Mailbox Stripe
This databoard highlights the "Power" KPI's of Drift. Share this with your team and keep Drift conversations from going on autopilot.
Drift
This dashboard, authored by ConnectEngine, helps a team get started on the right foot in Drift by tracking the essential metrics in plain language.
Drift

Build custom Help Desk dashboards

No design or coding skills necessary.

Learn more about Dashboard Designer

What is a Help Desk Dashboard?

A help desk dashboard provides you with a complete overview of your help desk activity in real-time. Use this dashboard to monitor ticket volume, happiness scores and to track responsiveness and handling time across your support team, as well as other crucial customer support metrics and KPIs.

By leveraging the data this dashboard provides, you’ll be able to learn what key areas to focus on to improve customer satisfaction and the best ways to support underperforming help desk agents.

What Should Be Included in a Help Desk Dashboard?

Avoid the temptation to include a bunch of help desk metrics that don’t matter to your business. Build your help desk reporting dashboard to showcase only meaningful help desk metrics and KPIs. This will, in turn, allow you to quickly identify what’s working and what isn’t and help you improve overall communication and boost customer satisfaction over time.

The most important help desk metrics you should be tracking are:

  • Conversations
  • Happiness score
  • First response time
  • Resolution time
  • Handle time

How to Create a Help Desk Dashboard

Using Databox’s Dashboard Designer, building a dashboard is as simple as connecting a data source, choosing the metrics you need from our Metrics Library, and watching your visualizations populate in seconds. No coding and design skills are required.

Create a new dashboard using our Designer tool
Create a new dashboard using our Designer tool
Name your dashboard
Name your dashboard
Select a data source
Select a data source
Drag-and-drop pre-built metrics from that source to your dashboard or drag a blank visualization first and select the metric you’d like to associate with it.
Drag-and-drop pre-built metrics from that source to your dashboard
Customize each metric block by date range, comparisons, goals, and more.
Customize each metric block