These help desk dashboards come pre-built with some of the most commonly tracked customer support KPIs and metrics from the most popular tools. You can also customize your templates later. To get started, just choose a template, connect your data, and your metric visualizations will populate automatically.
Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more
This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.
Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.
Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.
The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.
This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.
No design or coding skills necessary.
A help desk dashboard provides you with a complete overview of your help desk activity in real-time. Use this dashboard to monitor ticket volume, happiness scores and to track responsiveness and handling time across your support team, as well as other crucial customer support metrics and KPIs.
By leveraging the data this dashboard provides, you’ll be able to learn what key areas to focus on to improve customer satisfaction and the best ways to support underperforming help desk agents.
Avoid the temptation to include a bunch of help desk metrics that don’t matter to your business. Build your help desk reporting dashboard to showcase only meaningful help desk metrics and KPIs. This will, in turn, allow you to quickly identify what’s working and what isn’t and help you improve overall communication and boost customer satisfaction over time.
The most important help desk metrics you should be tracking are:
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Creating your account...