New tools to improve performance
These help desk dashboards come pre-built with some of the most commonly tracked customer support KPIs and metrics from the most popular tools. You can also customize your templates later. To get started, just choose a template, connect your data, and your metric visualizations will populate automatically.
No design or coding skills necessary.
A help desk dashboard provides you with a complete overview of your help desk activity in real-time. Use this dashboard to monitor ticket volume, happiness scores and to track responsiveness and handling time across your support team, as well as other crucial customer support metrics and KPIs.
By leveraging the data this dashboard provides, you’ll be able to learn what key areas to focus on to improve customer satisfaction and the best ways to support underperforming help desk agents.
Avoid the temptation to include a bunch of help desk metrics that don’t matter to your business. Build your help desk reporting dashboard to showcase only meaningful help desk metrics and KPIs. This will, in turn, allow you to quickly identify what’s working and what isn’t and help you improve overall communication and boost customer satisfaction over time.
The most important help desk metrics you should be tracking are:
Using Databox’s Dashboard Designer, building a dashboard is as simple as connecting a data source, choosing the metrics you need from our Metrics Library, and watching your visualizations populate in seconds. No coding and design skills are required.
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