New tools to improve performance
If you don’t use Stripe or Help Scout Mailbox, you can pull data from any of our 100+ one-click, native integrations or
from spreadsheets, databases and other APIs.
Connect your Help Scout and Stripe accounts and learn:
What else can you track and visualize with our deep integration with Help Scout? When it comes to delivering an excellent customer experience, pretty much anything:
There are numerous metrics and metric combinations you can track using Help Scout. And in Databox, you can quickly visualize dozens of customer service metrics in various ways.
Read more about Databox’s Help Scout integration.
Churned Customers measures the rate at which customers stop using a company's product or service within a certain period of time. It is an important metric for subscription-based businesses to track customer retention and identify areas for improvement.
New Customers metric represents the number of unique customers who have made their first payment or transaction with your business within a given time period.
Refunds metric measures the amount of money refunded to customers for a specific period of time. It helps businesses understand how much revenue they have lost due to refunds and identify areas for improvement in their product or service.
Number of Closed Conversation during the specified Date Range.
Number of Unique Customers your team has helped during the specified Date Range. Notes, status changes, and assignments do not count towards this metric value.
Number of Unique Customers your team has helped during the specified Date Range split up by Team Member. Notes, status changes, and assignments do not count towards this metric value.
Happiness score, which is a number between 0 and 100 percent during the specified Date Range split up by Team Member.
Number of New Conversations during the specified Date Range.
Number of Replies sent during the specified Date Range.
Average Response Time for each period during the specified Date Range.
Sometimes, you’ll want to dive deeper into performance. When you need to customize this template (or any other dashboard) to
include different metrics, add metrics from different sources, etc., you can do so by using Databox’s Dashboard Designer.
The Designer allows you to easily drag-and-drop metrics and visualizations from any data source right into your dashboard.
Visualizing your performance data in a way that’s easy for everyone to interpret is the first step toward having happy, loyal customers. So, what can you do when some of these metrics are trending down?
We’ve collected a few resources that contain tips from hundreds of other customer support experts on how to improve your Customer Satisfaction Score, Customer Health Score, average handle time, reduce churn, increase MRR, first response time, and so on:
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