Monitor your Help Scout KPIs to keep your customers happy

Help Scout Mailbox
Dashboard and Reporting Software

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Help Scout Mailbox is a collaborative email platform that streamlines communication and improves customer support. It organizes emails, offers team collaboration features, and provides analytics for efficient and effective email management.

Keep your customers happy by having a complete picture of your business.

Help Scout is designed for what you care about most: customer happiness.

With Databox, your most important Help Scout KPIs will be transformed into meaningful insights and delivered to your mobile, Apple Watch, TV display or Slack channels. One of the key benefits of Databox is the ability to combine multiple data sources in one place. This will help your team stay on top of the important metrics that drive your business by keeping your customers happy.

  • Metrics & Templates
  • Tech details
  • Handling errors
  • Help Articles

metrics

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    dashboard templates

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      report templates

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        Basics

        • Category
          Customer Support
        • Status
          stable
        • Date added
          2015-04-28

        API Details

        Metric Builder

        • Metric builder available
          No
        • ‘Access Denied’ error displayed for HelpScout Data Source in Databox

          A ‘Pro’ or ‘Plus’ HelpScout plan is required in order to successfully connect a HelpScout Data Source in Databox. For the ‘Standard’ plan in HelpScout, the HelpScout API does not provide access to reporting API endpoints, so this leads to an ‘Access Denied’ error for the HelpScout Data Source in Databox.
          More information on Access Denied error on HelpScout is available here.
          Users can preview information on the HelpScount Plan/pricing here.

        Track all of your key business metrics from one screen

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