Support Tickets

Free Support Ticket Overview Dashboard Templates

These support ticket dashboards come pre-built with some of the most commonly tracked customer support KPIs and metrics from the most popular tools. You can also customize your templates later. To get started, just choose a template, connect your data, and your metric visualizations will populate automatically.

Create your free Databox account

Track some of the most common Support Tickets metrics and KPIs and analyze your Support Tickets performance with just a few clicks.

TOP Support Tickets INTEGRATIONS
  • Intercom
  • Drift
  • Hubspot Service
  • Help Scout Mailbox
  • Stripe
Don’t see your SEO tool?
You can build a dashboard with any data using Zapier, Integromat, Google Sheets, or a SQL database.
Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more
Intercom
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
Intercom
The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.
Help Scout Mailbox
Help Scout dashboard template which will give you insights about conversations, productivity, happiness scores and more
Help Scout Mailbox
This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
Hubspot Service
Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.
Drift
This dashboard uncovers the magic that comes from connecting Drift events with Google Analytics events tracking... The kind of magic that Databox can unlock and deliver to you in an easy to understand way on an ongoing, realtime basis.
Google Analytics
This dashboard gives you an overall view of your sales and customer support team's performance with live chat.
Drift
This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.
Drift
The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.
Help Scout Mailbox Stripe
This dashboard, authored by ConnectEngine, helps a team get started on the right foot in Drift by tracking the essential metrics in plain language.
Drift

Build custom Support Tickets dashboards

No design or coding skills necessary.

Learn more about Dashboard Designer

What is a Support Tickets Dashboard?

A support tickets dashboard allows you to track your tickets count, backlog, and assess the ability of your customer support agents to respond and resolve customer enquiries in a timely and efficient manner.

Use the data this dashboard provides to make hiring decisions (when you have loads of tickets but fewer representatives to respond to them), examine the quality of responses, and to identify knowledge gaps and bottlenecks your support agents might be experiencing.

What Should Be Included in a Support Tickets Dashboard?

When building a support tickets dashboard, it is important to include the right customer support metrics and KPIs. This will in turn, allow you to quickly identify what’s working and what isn’t and  improve your customer service, messaging, customer satisfaction and retention over time.

The most important support tickets metrics you should be tracking are:

  • Created tickets
  • Closed tickets
  • Happiness score
  • First response time
  • Handle time

How to Create a Support Tickets Dashboard

Using Databox’s Dashboard Designer, building a dashboard is as simple as connecting a data source, choosing the metrics you need from our Metrics Library, and watching your visualizations populate in seconds. No coding and design skills are required.

Create a new dashboard using our Designer tool
Create a new dashboard using our Designer tool
Name your dashboard
Name your dashboard
Select a data source
Select a data source
Drag-and-drop pre-built metrics from that source to your dashboard or drag a blank visualization first and select the metric you’d like to associate with it.
Drag-and-drop pre-built metrics from that source to your dashboard
Customize each metric block by date range, comparisons, goals, and more.
Customize each metric block