These help documentation dashboards come pre-built with some of the most commonly tracked customer support KPIs and metrics from the most popular tools. You can also customize your templates later. To get started, just choose a template, connect your data, and your metric visualizations will populate automatically.
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.
Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.
No design or coding skills necessary.
A help documentation dashboard helps you to evaluate and measure the effectiveness of your support knowledge base. Use this dashboard to learn about the needs and expectations of your customers and how to adequately cater to them.
Also, look out for trends in searches made by customers and update your knowledge base accordingly for internal and external use.
When building a help documentation dashboard, it is important to include the right metrics and KPIs. This will in turn, help you identify gaps in your current knowledge base, understand the needs of your customers and how to respond to them, and ultimately improve their experience and satisfaction.
The most important help documentation metrics you should be tracking are:
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