Help Documentation

Free Help Documentation Dashboard Examples and Templates

These help documentation dashboards come pre-built with some of the most commonly tracked customer support KPIs and metrics from the most popular tools. You can also customize your templates later. To get started, just choose a template, connect your data, and your metric visualizations will populate automatically.

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Track some of the most common Help Documentation metrics and KPIs and analyze your Help Documentation performance with just a few clicks.

TOP Help Documentation INTEGRATIONS
  • Help Scout Mailbox
  • Help Scout Docs
  • Intercom
Don’t see your SEO tool?
You can build a dashboard with any data using Zapier, Integromat, Google Sheets, or a SQL database.
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
Intercom
The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.
Help Scout Mailbox
Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.
Help Scout Docs

Build custom Help Documentation dashboards

No design or coding skills necessary.

Learn more about Dashboard Designer

What is a Help Documentation Dashboard?

A help documentation dashboard helps you to evaluate and measure the effectiveness of your support knowledge base. Use this dashboard to learn about the needs and expectations of your customers and how to adequately cater to them.

Also, look out for trends in searches made by customers and update your knowledge base accordingly for internal and external use.

What Should Be Included in a Help Documentation Dashboard?

When building a help documentation dashboard, it is important to include the right metrics and KPIs. This will in turn, help you identify gaps in your current knowledge base, understand the needs of your customers and how to respond to them, and ultimately improve their experience and satisfaction.

The most important help documentation metrics you should be tracking are:

  • Visits
  • User behavior
  • Top article views
  • Failed searches count by search term
  • Article viewed per visit

How to Create a Help Documentation Dashboard

Using Databox’s Dashboard Designer, building a dashboard is as simple as connecting a data source, choosing the metrics you need from our Metrics Library, and watching your visualizations populate in seconds. No coding and design skills are required.

Create a new dashboard using our Designer tool
Create a new dashboard using our Designer tool
Name your dashboard
Name your dashboard
Select a data source
Select a data source
Drag-and-drop pre-built metrics from that source to your dashboard or drag a blank visualization first and select the metric you’d like to associate with it.
Drag-and-drop pre-built metrics from that source to your dashboard
Customize each metric block by date range, comparisons, goals, and more.
Customize each metric block