What Is an Intercom Dashboard?
An Intercom dashboard serves as a powerful tool for businesses to streamline their customer communication processes, improve engagement, and drive growth by providing insights and tools to interact with customers across different channels effectively. It allows you to track, visualize, and monitor all of your most relevant KPIs and metrics, providing you with actionable insights to improve your customer support and overall customer interactions.
What Should Be Included in an Intercom Dashboard?
An Intercom dashboard should include your most important metrics and KPIs that allow you to track your customer communication and engagement efforts. For example, metrics like New People, New Conversations, People and Companies, and Open and Closed Conversation provide insights on how fast your user base grows, who handles the most conversations and what the popular times of day for a chat are.