What Is a Drift Dashboard?
A Drift dashboard is a dynamic reporting tool designed to monitor and analyze key metrics related to customer conversations, lead conversions, and customer satisfaction. This tool empowers businesses that use Drift to optimize their messaging strategies effectively.
What Should Be Included in a Drift Dashboard?
To get the most out of a Drift dashboard, we recommend including such essential metrics as New and Total Conversations, Contacts, CQL (Concept Drift Quantification), ATC (Average Time to Close), Emails Captured, and more.