Help Scout Docs

Free Help Scout Docs Dashboard Examples and Templates

Help Scout Docs templates

Track some of the most common Help Scout Docs metrics and KPIs and analyze your performance with just a few clicks.

What Is a Help Scout Docs Dashboard?

A Help Scout Docs Dashboard enables you to track, visualize and monitor all of your most relevant customer support metrics and KPIs. This dashboard will help you learn how responsiveness to user inquiries affects satisfaction, discover categories with the most views, see best-performing articles and more. Enabling you to make data-driven decisions regarding your customer support strategy and documentation.

What Should Be Included in a Help Scout Docs Dashboard?

Your Help Scout Docs Dashboard should include all of your most important customer support metrics pertaining to your help documentation. Some of the metrics that should be included in your Help Scout Docs dashboard are Visits, Article Views and Article viewed per Visit, Top Articles by Name, Failed Searches by Search Term andTop Category Views. These will provide you with more insights into how helpful users find the help documentation you are creating and if you need to adjust your approach and strategy.

How to Create a Help Scout Docs Dashboard

With our dashboard design wizard, building a dashboard in Databox is as simple as connecting a data source, choosing the metrics you need from our Metrics Library, and waiting for your data to populate -- which only takes a few seconds. No coding and design skills are required.

Create a new dashboard using our Designer tool
Create a new dashboard using our Designer tool
Name your dashboard
Name your dashboard
Select a data source
Select a data source
Drag-and-drop pre-built metrics from that source to your dashboard or drag a blank visualization first and select the metric you’d like to associate with it.
Drag-and-drop pre-built metrics from that source to your dashboard
Customize each metric block by date range, comparisons, goals, and more.
Customize each metric block
no-code designer

Visualize your performance

Just drag and drop the metrics you want to visualize, then toggle between visualizations or compare performance to other timelines in a few clicks.

Designer screen
  • Drag & drop your metrics

  • No-code editor

  • Fully customizable

Start Building Dashboards

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