Must-Have Help Scout Docs Dashboard Examples and Templates
All Help Scout Docs dashboard templates come pre-built with some of the most commonly tracked Help Scout Docs metrics from the most popular tools. You can customize your templates at any time.
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Help Scout Docs templates
Track some of the most common Help Scout Docs metrics and KPIs and analyze your performance with just a few clicks.
Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.
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Frequently asked questions
What Is a Help Scout Docs Dashboard?
A Help Scout Docs Dashboard enables you to track, visualize and monitor all of your most relevant customer support metrics and KPIs. This dashboard will help you learn how responsiveness to user inquiries affects satisfaction, discover categories with the most views, see best-performing articles and more. Enabling you to make data-driven decisions regarding your customer support strategy and documentation.
What Should Be Included in a Help Scout Docs Dashboard?
Your Help Scout Docs Dashboard should include all of your most important customer support metrics pertaining to your help documentation. Some of the metrics that should be included in your Help Scout Docs dashboard are Visits, Article Views and Article viewed per Visit, Top Articles by Name, Failed Searches by Search Term andTop Category Views. These will provide you with more insights into how helpful users find the help documentation you are creating and if you need to adjust your approach and strategy.