HubSpot Service is a comprehensive solution that enables businesses to provide exceptional customer support, manage and track customer interactions, automate processes, and gain insights to improve customer satisfaction.
HubSpot Service is a customer service software that brings all of your customer service channels in one place. It also helps ease your process of managing customers and connecting with them. It offers automation and self-service support, providing you with more time to be proactive and grow your customer base.
With Databox, your most important HubSpot Service KPIs will be transformed into meaningful insights that you can track from your dashboards, mobile device, or even from Slack if you set up performance notifications. Track the number of open tickets, monitor response time, resolution time, and more.
And the best part is that you can combine these with KPIs from other data sources and create comprehensive reports.
To get started, connect your HubSpot Service account and choose from any of the metrics below to create a new dashboard or add to an existing one.
Looking for the easiest way to set it up? We recommend downloading the pre-built HubSpot Service (tickets overview) template below. This template comes pre-built with popular metrics and visualizations – no design or coding needed.
HubSpot Service
The Created Tickets metric in HubspotServices tracks the number of new support tickets created within a specified time period, providing insights into customer demand and support team workload.
HubSpot Service
The Closed Tickets metric measures the total number of support tickets that have been resolved and closed within a specific timeframe.
HubSpot Service
The Created Tickets by Pipeline metric shows the number of support tickets created in each pipeline, providing insight into the volume of issues being handled by each team or department.
HubSpot Service
The Closed Tickets by Resolution metric measures the number of support tickets that have been resolved and closed based on the type of resolution, such as solved, not solved, or escalated.
HubSpot Service
Created Tickets by Source Type is a metric that helps track the different channels (i.e. social media, email, phone, chat) a customer used to raise a support ticket in HubspotServices. This can inform companies on which channels are most effective for customer engagement and identify areas for improvement.
HubSpot Service
The Created Tickets by Stage metric tracks the number of customer support tickets created in each stage of the ticketing process, such as new, open, closed, or pending, providing insight into the volume and efficiency of customer support operations.
HubSpot Service
The Closed Tickets by Priority metric tracks the number of support tickets closed based on their priority level, providing insights into the efficiency of your support team's response times to high-priority issues.
HubSpot Service
The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.
HubSpot Service
The Closed Tickets by Pipeline metric measures the number of support tickets that have been resolved and closed within each pipeline category in a defined period of time.
HubSpot Service
The Created Tickets by Category metric tracks the number of support tickets created within each predefined category in a given time period, providing insight into the types of issues customers are experiencing and allowing businesses to allocate resources accordingly.
HubSpot Service
The Closed Tickets by Owner metric measures the number of support tickets closed by each support agent within a certain period of time, allowing businesses to track individual performance and address areas for improvement.
HubSpot Service
The Closed Tickets by Category metric shows the number of customer support tickets that have been resolved and closed, categorized by the reason or issue for the ticket. This helps identify common issues and areas for improvement in customer support.
HubSpot Service
The Created Tickets by Priority metric tracks the number of new support tickets created and categorizes them according to their priority level, such as high, medium, or low. This helps teams prioritize and address urgent issues first.
HubSpot Service
The Closed Tickets by Source Type metric tracks the number of tickets that have been resolved based on the source they were received from, such as email, phone, or chat. It helps measure the effectiveness of support channels and identify areas for improvement.
HubSpot Service
The Closed Tickets by Stage metric allows you to track the number of tickets that have been closed in each stage of your support process, providing insights into your team's performance and identifying areas for improvement.
HubSpot Service
Created Tickets by Resolution is a metric that tracks the number of support tickets created by the resolution categories such as "answered," "unresolved," or "closed." This metric helps to identify which categories have higher ticket volume, providing insights to optimize support operations.
This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
