Are website forms dying? Are chatbots a better experience? Should you still be gating your premium content?
On today’s Ground Table episode, we discuss and debate the current state of website conversions.
Ground Up Podcast | Feb 21
Kevin Kononenko on December 15, 2017 • 9 minute read
Unfortunately, Psychology tells us that’s not good enough.
To make matters worse, whenever we talk to marketers who do set goals, we often hear an even worse strategy that usually sounds like this:
Here’s what is wrong with this picture: There are no intermediate goals that help guide data-driven decisions as marketers are doing their work! In other words, your team may be tracking data, but not changing the tactics based on data. With the strategy above, goals do not affect daily or even weekly decision-making.
So why don’t marketers track progress to monthly goals on a weekly basis, as early signals of success? Here are a couple reasons we hear:
Unfortunately, by not setting monthly goals, marketing leaders are actually handicapping their teams. Psychological research shows that concrete monthly goals give marketers necessary feedback for making better decisions. Specific goals empower marketers to stay on track and avoid high-pressure, no-win situations later in the year.
Follow these 4 science-backed steps to start crushing your numbers…
Here’s an easy way to never miss your goal: avoid setting numerical goals completely! You can set a goal like: “We want to generate more leads this year than last year.”
As long as you are doing better than last year, you might think that you are having a great year. But here is the counterintuitive reality- setting a vague, non-numerical goal actually creates the risk that your team will fail to achieve that goal! If you want to improve on last year’s numbers, even by a little bit, setting a concrete goal is your best move.
Heidi Grant Halvorson is a social psychologist that studies goals at Harvard. She has investigated the connection between goal-setting and achievement, and found that vague goals overwhelm your brain and encourage you to focus on other things.
Here’s an example: Let’s say your goal is to “increase traffic to your blog.” You start work every day with that goal in mind. But, there’s so many things you could do to get there, like:
Your brain will become overwhelmed with all these possibilities. A lack of a concrete goals will cause second-guessing. It needs direction so that it can focus its energy. Without a clear focus, you will default to the same tactics you were previously using or worse, you’ll get little done because you’re bouncing back and forth between different activities.
Sounds familiar, right? Like everyone else, your brain wants clarity so that it can operate on autopilot.
On the other hand, if you set your goal to “20% more traffic month over month”, your brain can immediately begin calculating how to get there. Not only can you create a solid plan, your brain will literally begin to make decisions on autopilot that it thinks will lead you towards the goal. It can begin devoting energy to concrete tasks like:
See how much more achievable that seems?
Wait, it gets better…
At this point, you might be wondering why you can’t hang a big sign in the office that says, “We need 20% more traffic this year”, and watch as employees make data-driven decisions to meet the goal. This is what you can call an “information-based appeal.”
To discover a better solution, we need to look at the success of radar-enabled speed limit signs.
This concept was first attempted in Garden Grove, California in 2003. Drivers in the school zone would speed past the traditional speed limit sign. Police officers would diligently hand out tickets, and occasionally, cars would even get into accidents with pedestrians and bicyclists. Neither of these risks seemed to stop speeding drivers, though.
But, when they added a feedback loop using a dynamic speed limit sign (that shows your speed as you pass), they reduced speeds by 14%! A feedback loop has 4 key components:
The risk of an accident would not cause drivers to act, but a feedback loop did.
The loop works because your brain is constantly trying to achieve homeostasis, or equilibrium.
PS. If you want to put the equivalent of a dynamic speed-limit sign in your office, so that your team has a near real-time feedback loop, put a TV on your wall that puts your stats front and center (like Nextiny Marketing shows in the photo below) or if you run a remote team, enable your team members to view your key stats and goals on their mobile.
As I mentioned above, too many marketers set six month or annual goals. Some set goals that are too short-term too. It’s important to get the timeframe just right. For marketing, monthly goals make a lot of sense.
Your brain is not going to be able to focus on one big marketing goal that takes months to achieve. The consequences are too far away, and the actions are unclear.
And if the goal is too large in a small time frame, your brain will tune it out because it knows the goal is unachievable.
But if the combination of these 4 factors is just right, your brain will search for ways to resolve the difference and return to homeostasis.
In layman marketing terms, that means you’ll work hard and smart to hit the monthly goal, if your progress to goals is presented right in front of you.
Back to our example… if your goal is to hit 20% more traffic this month compared to last year, the story becomes clear to your brain. You will know the exact number of sessions you need this month, and you can do the math to figure out the work you need to do.
When doing annual planning, you’re most likely looking at your options for hitting the marketing goal for next year based on what you did last year. But, don’t be tempted to just “double down” on what worked last year. Things like the following are bad, inflexible plans:
Chances are, unless your business just prints cash, these are unrealistic plans.
Plus, you’re short-changing your team’s ability to do even better with incrementally more resources.
By only looking at activities or long-term goals, you rob your team of the ability to react to data in real-time. This is a flawed approach for a few reasons:
Instead, set shorter term goals and set up frequent feedback loops. In other words, check your progress daily. If you cannot quickly evaluate your own performance, you will only get one opportunity per month to change tactics– at the end of the month, when you are reporting on your numbers. Even that’s not good enough.
Below are examples of goals we’ve set. Some of the goals, like “double MRR” are set by our boss, while some are derivative or sub-goals individuals have set for ourselves to help us get to the bigger goals. By setting monthly goals, our team has became masters at finding ways to exceed [most of] our targets.
As you head into 2018, most companies are building their annual plan. While this is an important process to go through once per year, make sure you’re setting and monitoring goals much more frequently in the new year. Otherwise, 2019 will roll around and you will not have made as much progress as you could have or as much as was expected of you.
Need some help? If you need a way to track marketing data and specific monthly goals in near real-time, you should check out our new SMART Goals tool. For free, you can track data from up to 3 connectors like HubSpot, Salesforce and Google Analytics!
Ground Up Podcast | Feb 21
Marketing | Feb 21
Marketing | Feb 20