Integrations

Databox + Jira: Our Third Most-Requested Integration Is Now Live [New Integration]

Track the efficiency of your sprints, issues created and resolved, and all other project tracking performance right in Databox.

John Bonini John Bonini on April 4, 2018 • 3 minute read

If you’re one of the (many) people that have requested Jira as a supported integration with Databox (it’s our third most-requested integration ever), then in the words of Ice Cube, ‘today was a good day.’

We’re officially launching our integration with Jira, allowing you to track projects, bugs/issues, and customer support issues alongside all of your other performance data inside of Databox.

This is particularly powerful as it brings together project management data alongside performance data to give companies an even better view of efficiency, profitability, and project scope.

A special thanks to Bluleadz and Alaniz Marketing, two Databox customers that were collaborators in the development of this integration, allowing our team of engineers access to their Jira accounts in order to learn more about the specific use cases, and most importantly, how we could make it all easier to track and visualize.

Here are just a few of the things you can track with Databox + Jira…

Stay profitable and protect against scope creep

While different companies use different terminology in order to track effort and efficiency in Jira, most use some variation of story points (effort) and value points (cost) to understand efficiency, profitability, and even project scope.

This is especially important for agencies, as staying within budget relies on hitting timelines and protecting against scope creep.

Now you can track all of this inside of Databox, comparing story points to value points in order to get a quick overview of the overall efficiency of your team.

Screen Shot 2018 04 04 at 1.30.58 PM

Improve the efficiency of your sprints

A key tenant of agile development is ensuring that every sprint is efficient and smarter than the last one.

Over time your team gains a better understanding for how many story points are needed to complete certain projects, how many total story points their team can handle during a given sprint, as well as how many issues they can address over a given time period.

This helps teams plan and ultimately deliver better experiences.

Now you can see a more visual representation of the overall efficiency in certain areas, i.e. story points, number of issues, open/closed issues, etc.

Screen Shot 2018 04 04 at 1.33.23 PM

Track your issue response time

Resolving key product and/or customer support issues is critical for ensuring customer happiness and retention.

Now you can quickly monitor your team’s, or even your individual reps efficiency in resolving issues created.

Screen Shot 2018 04 04 at 2.17.35 PM Screen Shot 2018 04 04 at 1.34.17 PM

Available with Query Builder

As is the case with many project management software tools, the specific use cases across different companies can vary greatly. Jira is a fully customizable product enabling a wide variety of use cases depending on the user and/or company using it.

To get the most from the Jira integration, our engineers built it upon a powerful Query Builder connection, which allows any company to create and access the project tracking metrics that are most valuable to them.

Query Builder, available on Plus plans and above, is a tool within Databox that allows users to manipulate data points and create custom metrics in order to get a more personalized view on performance.

Want to try the Jira integration?

While Jira is one of our premium integrations, we’re giving any of our free or Basic users the opportunity to try it for free in order to determine if it’s worth the upgrade.

Reach out to help@databox.com to request free access.

Any feedback?

Once you’ve had a chance to try out the new integration, please let us know if there is anything we could improve.

We support all of our integrations when there are suggestions or improvements.

Enjoy.

About the author
John Bonini
John Bonini is Director of Marketing at Databox. He's passionate about building brands that tell great stories. Connect with him on Twitter @bonini84.
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