Dashboard Examples / Customer Support / Help Desk
Help Desk

Must-Have Help Desk Dashboard Templates

These help desk dashboards come pre-built with some of the most commonly tracked customer support KPIs and metrics from the most popular tools. You can also customize your templates later. To get started, just choose a template, connect your data, and your metric visualizations will populate automatically.

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Track some of the most common Help Desk metrics and KPIs and analyze your Help Desk performance with just a few clicks.

TOP Help Desk INTEGRATIONS
  • Drift
  • Help Scout Docs
  • HubSpot Service
  • Freshdesk
  • Stripe
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You can build a dashboard with any data using Zapier, Make, Google Sheets, or a SQL database.
Dashboard example

Intercom Account Overview

Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more

Dashboard example

HubSpot Service Tickets Overview

This HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.

Dashboard example

Intercom Customer Support Performance

This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.

Dashboard example

HelpScout for Customer Support

The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.

Dashboard example

Freshdesk Tickets Overview

Use this customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

Dashboard example

Drift Contacts & Conversations

Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.

Dashboard example

HelpScout Docs Report

Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.

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Customer Success Dashboard

The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.

Dashboard example

Drift Chat & Email Conversations

This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.

Custom dashboard

Build custom Help Desk dashboards

No design or coding skills necessary.

Learn more about Dashboard Designer

What is a Help Desk Dashboard?

A help desk dashboard provides you with a complete overview of your help desk activity in real-time. Use this dashboard to monitor ticket volume, happiness scores and to track responsiveness and handling time across your support team, as well as other crucial customer support metrics and KPIs.

By leveraging the data this dashboard provides, you’ll be able to learn what key areas to focus on to improve customer satisfaction and the best ways to support underperforming help desk agents.

What Should Be Included in a Help Desk Dashboard?

Avoid the temptation to include a bunch of help desk metrics that don’t matter to your business. Build your help desk reporting dashboard to showcase only meaningful help desk metrics and KPIs. This will, in turn, allow you to quickly identify what’s working and what isn’t and help you improve overall communication and boost customer satisfaction over time.

The most important help desk metrics you should be tracking are:

  • Conversations
  • Happiness score
  • First response time
  • Resolution time
  • Handle time

How to Create a Help Desk Dashboard

Create a new dashboard using our Designer tool

Create a new dashboard using our Designer tool

Name your dashboard

Name your dashboard

Select a data source

Select a data source

Drag-and-drop pre-built metrics from that source to your dashboard

Drag-and-drop pre-built metrics from that source to your dashboard or drag a blank visualization first and select the metric you’d like to associate with it.
Drag-and-drop pre-built metrics from that source to your dashboard

Customize each metric block

Customize each metric block by date range, comparisons, goals, and more.
Customize each metric block

Explore even more Customer Support dashboard templates

Support Tickets
Support Tickets Dashboard Templates
Help Documentation
Help Documentation Dashboard Templates
Customer Success
Customer Success Dashboard Templates