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Kiera Abbamonte on January 8, 2021 (last modified on October 13, 2022) • 6 minute read
There are a lot of collaboration tools designed for teams working out of both central offices and home officesâbut what about teams that leave the âofficeâ concept behind entirely?
Physical teams that spend their time out in the field have different needs when it comes to collaborating – for example, those running events like sports and festivals – have different needs when it comes to collaborating.
Thatâs where Blerter comes in. As collaboration software designed for physical teams, Blerter brings together tools for communication, operations, and safety.
After getting their start in the event industry, the COVID-19 pandemic forced Blerter to expand beyond their initial market. To facilitate that expansion, the marketing team needed to be able to track the metrics that matter to them, gauge performance against their quarterly goals, and make all that information widely available and accessible. We talked with Timothy Roberts, Head of Marketing for Blerter, about how theyâve used Databox to make that happen.
As Timothy and the Blerter team looked to pivot the company beyond the event industry space, they needed to be able to gauge general awareness of their product and brand across all platforms. They needed a way to bring data from across those platforms together into one dashboard that the entire team could agree on.
Before Databox, that process would have been entirely manualâand as Timothy told us, manual calculations inherently lead to mistakes, confusion, and wasted time.
Here are the challenges Blerter faced before using reporting software:
âOn the marketing side,â Timothy said, âyou have data coming from so many different sources. We wanted to be able to show a viewpoint, at a glance, across all of our platforms. We didnât want to have to go and calculate that number every time someone asked. That is a real pain. There are mistakes, and people get confused. I wanted it to be a number we all agree on, we agree on a calculation for, and we show it on the dashboard.â
âWe donât have a whole team to monitor our progress on things,â Timothy noted. âSo if we can set goals and have something that automatically tells us whether weâre ahead or behind, thatâs way more valuable than what we would otherwise have.â
âWe donât have a BI team or specialists, so we needed a product that was easy for anyone to pick upâso I could say to anyone on my team, âHey, can we get this information on a dashboard?â With Databox, anyone can sit down and start creating reports,â Timothy added.
After trying a few other reporting solutions, including Klipfolio, Timothy suggested the Blerter team implement Databox. Having used Databox at a prior company, Timothy was confident the tool could solve one of their biggest complaints with other tools: a simple and quick way to pull data from multiple sources.
They got set up quickly in Databox, building both high-level and more in-depth Dashboards to work alongside their data from HubSpot and various social media platforms.
They connected HubSpot CRM, HubSpot Marketing, Google Analytics, LinkedIn Pages, LinkedIn Ads, Facebook Pages, Facebook Ads and Twitter.
Hereâs how Databox solved Blerterâs challenges:
Timothy explained, âI can bring metrics from lots of different platforms, either surface them on the dashboard or put them into a Calculation and then surface that on the dashboard. To me, thatâs the most valuable thing about Databox.â
âI really like the goal feature within Databox, too. Thatâs something that isnât necessarily available in other products,â Timothy said, adding, âI use goals in two ways. One way aligns with the organizational key results that we need to achieve our objectives. Other goals are just internal guidelines, loose goals, around how many social followers we have, for example.â
âWe thought about whatâs needed from a governance standpoint? Whatâs needed from a management standpoint? And what do we think will be of general interest to people throughout the organization? We have high-level dashboards and then ones in more detail. Within our office space, we put the dashboards up on big screens and we loop them,â Timothy explained.
Turns out, Databox is exactly the reporting tool Blerter needed.
âDatabox fits the size of the company we are, the information we need to report on, without having to overinvest in time for existing people to learn or hiring people skilled in data analysis,â Timothy said.
Today, Blerterâs marketing team is better equipped to measure the metrics that matter to them, benchmark their quarterly performance and progress toward goals, and communicate those benchmarks across the broader team.
Here are Blerterâs Databox results:
âWe can, at a glance, see whatâs happening. Are we tracking ahead? Are we tracking behind? That gives us a baseline to see our performance over the previous quarterâand we can have the goals set up separately to see our actual targets.â
âDatabox has helped us to keep on top of metrics that otherwise may fall behind,â Timothy told us. âIt draws your attention to the things you need to have more focus on. It allows us to make sure, across all our metrics, that theyâre all improving and we havenât missed anything.â
Timothy added, âThereâs more awareness now. People can actually see whatâs going on around them. We can present information to the wider organization. They donât need the detail of it, but they can understand the activities that are happening and whatâs working and not working. Weâre constantly iterating on our dashboards, but it gives us the snapshot that we wanted to have.â
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