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How to Set Measurable Customer Service Goals for Your Team
Reporting

How to Set Measurable Customer Service Goals for Your Team

About 50% of consumers say they’d switch to a new brand if they experience bad customer service. while 80% even say they’d go to a ...

Masooma Memon's avatar by Masooma Memon | Feb 26, 2024
Creating and Analyzing a Customer Service Report: Tips and Best Practices
Reporting

Creating and Analyzing a Customer Service Report: Tips and Best Practices

There’s more to developing and running a business than simply providing a quality service or a good product. While these things are undoubtedly essential, customers ...

by Davor Štefanović | Mar 8, 2023
What’s a Good Profit Margin for a New Business?
Leadership

What’s a Good Profit Margin for a New Business?

Starting a business is always somewhat a walk on water as you try and sell your idea to investors and customers. Despite how well things ...

Masooma Memon's avatar by Masooma Memon | Dec 1, 2021
What is a Marketing Research Report and How to Write It?
Reporting

What is a Marketing Research Report and How to Write It?

There is nothing more embarrassing for a marketer than to hear a client say “…this doesn’t quite address the business questions that we need to ...

Djordje Cvijovic's avatar by Djordje Cvijovic | Jun 24
New Integration: Connect Freshdesk with Databox
Freshdesk

New Integration: Connect Freshdesk with Databox

Freshdesk is a cloud-based customer support software that focuses on cross-functional team collaboration and streamlines customer conversations across multiple channels including email, phone, chat, and ...

Marija Hladni's avatar by Marija Hladni | Dec 1, 2021
Reporting Strategy for Multiple Audiences: 6 Tips for Getting Started
Market Research

Reporting Strategy for Multiple Audiences: 6 Tips for Getting Started

Sending the same report to everyone is a rookie move. Instead, you need to cater your report to the things that each key stakeholder cares ...

Jessica Malnik's avatar by Jessica Malnik | Mar 27, 2023
How to Measure Profitability for Your Agency: 6 Strategies and Metrics to Keep an Eye On
Agencies

How to Measure Profitability for Your Agency: 6 Strategies and Metrics to Keep an Eye On

When you start an agency, your goal is to earn money with it, right? While agency founders get into the business aiming to earn a ...

Melissa King's avatar by Melissa King | Aug 25
SEO Analytics and Reporting: Tips, Best Practices and Tools to Get Started
Reporting

SEO Analytics and Reporting: Tips, Best Practices and Tools to Get Started

Everyone who’s been in the SEO industry knows how frustrating metrics fluctuations can be — especially considering the time it takes for you to see ...

by Davor Štefanović | Mar 22, 2023
9 Cost Reduction Techniques for Growing Businesses
Leadership

9 Cost Reduction Techniques for Growing Businesses

Do you know exactly how much money you are spending each month in your business?  If you are like most entrepreneurs, the answer is probably ...

Jessica Malnik's avatar by Jessica Malnik | May 3, 2022