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20 Customer Service Statistics to Help You Deliver a 5-Star Experience
KPIs & Metrics

20 Customer Service Statistics to Help You Deliver a 5-Star Experience

A recent Microsoft study showed that 90% of US citizens base a large portion of their loyalty to a brand on customer service, while almost ...

Author's avatar by Nevena Rudan | Apr 11, 2023
Understanding Business Dashboard Types: How Can Strategic, Analytical, Operational and Tactical Dashboards Contribute to Your Company’s Success?
Dashboards & Visualization

Understanding Business Dashboard Types: How Can Strategic, Analytical, Operational and Tactical Dashboards Contribute to Your Company’s Success?

Want to know what separates businesses that are doing ‘okay’ from Fortune 500 companies? Data management. If there is something that connects all modern companies, ...

Author's avatar by Filip Stojanovic | Jul 10
How to Choose OKRs and Use OKR Dashboards to Understand Progress Toward Goals
Dashboards & Visualization

How to Choose OKRs and Use OKR Dashboards to Understand Progress Toward Goals

Setting objectives and their accompanying results can be easy. Achieving those results to meet the objectives? Not so much. The key to success, however, is ...

Author's avatar by Masooma Memon | Mar 23, 2023
8 Google Data Studio Dashboard Examples for Ecommerce Businesses Recommended By Experts
Reporting

8 Google Data Studio Dashboard Examples for Ecommerce Businesses Recommended By Experts

A Google Data Studio dashboard is an excellent way to visualize your ecommerce store’s performance. From tracking your online store’s website performance to keeping tabs ...

Author's avatar by Masooma Memon | Jan 30
Driving 70 Percent of Qualified Pipeline via Inbound (w/ Pete Lorenco, Alyce)
Leadership

Driving 70 Percent of Qualified Pipeline via Inbound (w/ Pete Lorenco, Alyce)

The metric: Qualified Pipeline via Inbound In this episode, we chat with Pete Lorenco, Head of Marketing at Alyce to talk about how they managed ...

Author's avatar by Jeremiah Rizzo | Feb 20, 2024
The 18 Best Twitter Analytics Tools
Marketing

The 18 Best Twitter Analytics Tools

There are dozens of Twitter analytics tools out there. But choosing the one that suits your needs the best and is easy to use too ...

Author's avatar by Alexander B. Pavlinek | Jun 25
8 Reasons to Make Performance Reporting a Priority in Critical Times
Market Research

8 Reasons to Make Performance Reporting a Priority in Critical Times

Times are tough. Leading tech companies like Twitter and Meta have slowed, even paused hiring. Others like Netflix and Peloton are laying off employees left, ...

Author's avatar by Masooma Memon | Jan 30, 2023
Best Short Video Apps: When to Choose TikTok, Instagram Reels or YouTube Shorts
Instagram

Best Short Video Apps: When to Choose TikTok, Instagram Reels or YouTube Shorts

If you pay attention to social media trends, you’ve likely seen short videos all over your feeds. With this format rising in popularity among internet ...

Author's avatar by Melissa King | Jan 11, 2023
6 Ways Experts Choose Their SaaS Financial Model (And You Can Too)
Leadership

6 Ways Experts Choose Their SaaS Financial Model (And You Can Too)

Choosing a SaaS financial model can be anything but easy. After all, you’ve got to leverage a financial model that satisfies your users as well ...

Author's avatar by Masooma Memon | Jul 2, 2022