Working Backwards: How to Set Client Goals & Expectations

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Between the two of them, Jessica Miller and Sandie Young have 12 years of collective experience in working with and growing PR 20/20 into one of the premier digital marketing agencies.

That’s not hyperbole.

PR 20/20 has written the blueprint–both literately and figuratively–as Paul Roetzer, founder of PR 20/20, has published two books on the work they’ve done, experiences they’ve encountered, and lessons learned in building and sustaining a great agency.

Pricing and packaging, profitability, goal setting, employee and client retention–as someone with a background in the agency space, PR 20/20 was an agency I looked at as one that had it all figured out.

So what is it exactly that they’ve figured out?

Pete recently spent some time with both Miller and Young to hear first hand the lessons learned in delivering great client experiences, and ultimately, growing a successful agency.

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Content and tools mentioned in the podcast:

1. How to Get Executive Buy-in for Marketing
2. How to Set Performance-Driven Marketing Goals
3. Are You Tracking Marketing Metrics Daily? Experts Agree, You Should Be
4. Marketing Agency Blueprint
5. Marketing Performance Blueprint
6. Marketing Agency Insider
7. Point-Pricing for Marketing Agencies
8. Marketing Score
9. Marketing Growth Hackathon
10. Marketing Gameplan
11. Marketing Artificial Intelligence Institute