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12 Customer Support Tools for an Unstoppable Service Desk
Sales

12 Customer Support Tools for an Unstoppable Service Desk

When we asked customer support experts about their work, we discovered that many of them have small teams. Almost 60% of our respondents said they ...

Author's avatar by Melissa King | Sep 4, 2024
7 Ways to Improve Your Performance With KPI Scorecards
KPIs & Metrics

7 Ways to Improve Your Performance With KPI Scorecards

Ever set a big company goal to 3x revenue in a year? Only to revisit it in 6 months and realize you aren’t even close ...

Author's avatar by Jessica Malnik | Apr 20, 2022
How to Create a KPI Report in Google Sheets? Step-by-Step Guide
Reporting

How to Create a KPI Report in Google Sheets? Step-by-Step Guide

Marketing, sales, HR, accounting, finance, research and development. All of these departments in your company have specific goals to achieve and use KPIs to track ...

Author's avatar by Filip Stojanovic | Jul 1
Lead Velocity: What Makes It the Most Important Metric for SaaS Businesses?
KPIs & Metrics

Lead Velocity: What Makes It the Most Important Metric for SaaS Businesses?

If you’ve read anything about metrics, you know that you should monitor key performance indicators (KPIs) to track your business’s growth. But, of course, you ...

Author's avatar by Melissa King | Sep 8, 2023
Profiling and Personalization in eCommerce: How Many Personas Do You Need
Ecommerce

Profiling and Personalization in eCommerce: How Many Personas Do You Need

Who doesn’t love a personalized shopping experience? On-point product recommendations and emails packed with heart-winning discounts, for example. Not only does such a ecommerce product ...

Author's avatar by Masooma Memon | Mar 21, 2023
How to Set Up and Use Funnel Reports in Google Analytics: A Step-by-Step Guide
Reporting

How to Set Up and Use Funnel Reports in Google Analytics: A Step-by-Step Guide

Every good salesman knows that in order to sell your product, you first have to know your customers. While drawing traffic to your website through ...

Author's avatar by Filip Stojanovic | Dec 9, 2022
How to Use and Interpret Google Analytics Time of Day Reports: Tips and Best Practices
Google Analytics

How to Use and Interpret Google Analytics Time of Day Reports: Tips and Best Practices

The main ingredient of a successful business recipe is data. And what better way to obtain important data than by using Google Analytics. In the ...

Author's avatar by Filip Stojanovic | May 29, 2024
7 Effective Cold Prospecting Strategies For SaaS Sales
SaaS

7 Effective Cold Prospecting Strategies For SaaS Sales

Are you sending 5-paragraph emails to stone-cold prospects? What about following up 5+ times in a week across multiple channels? Or, sending passive-aggressive emails just ...

Author's avatar by Jessica Malnik | May 13, 2022
The 2022 State of Facebook Ads Performance
Facebook Ads

The 2022 State of Facebook Ads Performance

In today’s increasingly complex digital world, it can be difficult for marketers to get a clear picture of how their online advertising efforts truly impact ...

Author's avatar by Nevena Rudan | Aug 3, 2023