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Help Scout Mailbox New Conversations

New Conversations metric shows the number of new email or chat conversations started with your customers during a given time period in Helpscout.

With Databox you can track all your metrics from various data sources in one place.

New Conversations 2.190,879

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About
Technical Details

The New Conversations metric measures the number of new support tickets or conversations created within a specific time period. This metric is important in tracking the volume of new requests and inquiries your support team receives. It can help you identify trends, detect potential issues, and adjust your resources accordingly to provide timely and effective customer support.

Example: New Conversations metric can help track the number of customer inquiries received via email in a week, which can help in forecasting workload and required staffing levels.

This metric has one or more equivalents:

New Conversations

Visualizations

Number

Used to show a simple Metric or to draw attention to one key number.

How to track New Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track New Conversations using Databox, follow these steps:

1
Connect Help Scout Mailbox that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put New Conversations on the Performance screen
6
Get New Conversations performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of New Conversations

Goals

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Track New Conversations from Help Scout Mailbox in Databox GET STARTED