Help Scout Mailbox
New Conversations New Conversations metric shows the number of new email or chat conversations started with your customers during a given time period in Helpscout.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track New Conversations using Databox, follow these steps:
Goals
Scorecards
Metric Digest
Metric Builder
Data Calculations
Performance ScreenThe HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.
Help Scout Mailbox
The New Conversations by Tag Name metric shows the total number of new conversations initiated and assigned a particular tag in a given time frame. It helps track trends and prioritize areas of focus for customer support teams.
Help Scout Mailbox
Resolved Conversations per Day is a metric that measures the average number of customer conversations successfully completed by a support team per day.
Help Scout Mailbox
The First Office Response Time by Time Range metric measures the time taken by the Helpscout team to respond to a customer's initial inquiry during specific time intervals, indicating how quickly they respond to customer queries.
Help Scout Mailbox
Response Time (Office Hours) metric measures the average time it takes for a Help Scout user to respond to a customer during office hours.
Help Scout Mailbox
The Happiness Score by Team Member metric measures the satisfaction level of customers after interacting with a specific customer support team member. It helps to identify the best-performing team members and areas for improvement in customer support.
Help Scout Mailbox
Handle Time measures the time taken by an agent to resolve a customer query. It includes all the interactions and tasks performed during the ticket resolution process.
Help Scout Mailbox
The Replies per Day per User (%) metric measures the average number of replies a user sends per day as a percentage compared to the teams average. It helps understand each users contribution to the teams overall performance.
Help Scout Mailbox
The Messages Received metric tracks the total number of messages (email or chat) received by a team or individual in a given time period.
