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Drift New Conversations

New Conversations is a metric that tracks the number of new chats or conversations initiated by website visitors or customers within a certain timeframe.

With Databox you can track all your metrics from various data sources in one place.

New Conversations 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "New Conversations"?
New Conversations is a metric that measures the number of new conversations started with website visitors or customers using chat. It is a key indicator of how effectively businesses are engaging with their audience and can be used to assess the performance of their chat strategy. This metric is valuable in identifying opportunities to improve lead capture, customer service, and overall customer experience. It can also help businesses measure the impact of their marketing campaigns or website changes on user engagement.
Example: New Conversations metric can be used to track the effectiveness of a new marketing campaign by measuring the number of new prospects engaging in conversations with sales reps.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track New Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track New Conversations using Databox, follow these steps:

  1. 1
    Connect Drift that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put New Conversations on the Performance screen
  6. 6
    Get New Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of New Conversations
Drift integration with Databox Track New Conversations from Drift in Databox GET STARTED

Drift New Conversations included in Dashboard Templates 1

  • Live view

    Drift Contacts & Conversations

    Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.

    Drift

Basics

  • Description
    New Conversations is a metric that tracks the number of new chats or conversations initiated by website visitors or customers within a certain timeframe.
  • Category
    Marketing Automation
  • Subcategory
    Conversations new
  • Date Added
    2016-05-09
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://driftapi.com/reports/conversation-summary

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