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Drift Dismisses by Chat Playbook

The Dismisses by Chat Playbook metric measures the number of times chat playbooks have been dismissed or closed by visitors during a conversation on the website or app. It helps evaluate the effectiveness of chat playbooks and identify areas for improvement.

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Dismisses by Chat Playbook 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Dismisses by Chat Playbook"?
The Dismisses by Chat Playbook metric measures the number of times a chatbot conversation was interrupted or dismissed by a user before completing a specific playbook. This metric helps to identify the effectiveness of the chat playbook and how well it's aligned with the user's needs. A high number of dismisses may indicate that the playbook is not delivering the desired outcome, so it's important to review and optimize it to improve user engagement and satisfaction.
Example: If there are high Dismisses by Chat Playbook after introducing a new product, it might indicate that the chatbot is not addressing the customers' concerns, and they may need additional support or product education.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Dismisses by Chat Playbook in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Dismisses by Chat Playbook using Databox, follow these steps:

  1. 1
    Connect Drift that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Dismisses by Chat Playbook on the Performance screen
  6. 6
    Get Dismisses by Chat Playbook performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Dismisses by Chat Playbook
Drift integration with Databox Track Dismisses by Chat Playbook from Drift in Databox GET STARTED

Drift Dismisses by Chat Playbook included in Dashboard Templates 1

  • Live view

    Drift Chat & Email Conversations

    This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.

    Drift

Basics

  • Description
    The Dismisses by Chat Playbook metric measures the number of times chat playbooks have been dismissed or closed by visitors during a conversation on the website or app. It helps evaluate the effectiveness of chat playbooks and identify areas for improvement.
  • Category
    Marketing Automation
  • Date Added
    2016-05-09
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://driftapi.com/playbooks/metrics

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