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Drift Contacts

The Contacts metric in Drift tracks the number of unique people who have engaged with your chatbot or been contacted by a team member, providing insight into customer interactions.

With Databox you can track all your metrics from various data sources in one place.

Contacts 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Contacts"?
The Contacts metric measures the number of people who have started a conversation with your business through Drift. It can provide insights into the volume of inquiries and customer engagement, the effectiveness of your chatbot or other automated messaging strategies, and the success of your sales or support teams in capturing leads or resolving customer issues. Tracking and analyzing the Contacts metric can help you identify trends, optimize your messaging, and improve the overall customer experience.
Example: Contacts metric can help track the number of new leads generated from a specific marketing campaign, such as a newsletter or social media ads.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Contacts in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Contacts using Databox, follow these steps:

  1. 1
    Connect Drift that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Contacts on the Performance screen
  6. 6
    Get Contacts performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Contacts
Drift integration with Databox Track Contacts from Drift in Databox GET STARTED

Drift Contacts included in Dashboard Templates 1

  • Live view

    Drift Contacts & Conversations

    Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.

    Drift

Basics

  • Description
    The Contacts metric in Drift tracks the number of unique people who have engaged with your chatbot or been contacted by a team member, providing insight into customer interactions.
  • Category
    Marketing Automation
  • Subcategory
    Contacts
  • Date Added
    2016-05-09
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://driftapi.com/contacts/histogram

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