Drift
Contacts The Contacts metric in Drift tracks the number of unique people who have engaged with your chatbot or been contacted by a team member, providing insight into customer interactions.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Contacts using Databox, follow these steps:
Goals
Scorecards
Metric Digest
Metric Builder
Data Calculations
Performance ScreenDrift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.
Drift
New Conversations is a metric that tracks the number of new chats or conversations initiated by website visitors or customers within a certain timeframe.
Drift
Total Conversations is a metric that measures the number of chat or messaging interactions between customers and a brand or business on Drift's platform.
Drift
Sent by Chat Playbook refers to the number of times a particular playbook has been initiated by a user to start a conversation with a visitor on the website or app using the Drift chat feature.
Drift
The Opens by Email Playbook metric measures the number of times a visitor opens an email sent through the Drift email playbook feature. It lets you track the effectiveness of your email campaigns and identify opportunities for improvement.
Drift
The Open % by Email Playbook metric measures the percentage of email recipients who opened a specific email sequence or playbook.
Drift
The Clicks by Signature Playbook metric measures the number of clicks on CTA's in marketing emails that were sent using a specific email signature template.
Drift
Open % by Signature Playbook is a metric that measures the number of times signature playbooks are opened by visitors on a website, indicating interest and engagement levels.
Drift
Click % by Email Playbook is a measure of the percentage of email recipients who clicked on a specific CTA within your email playbook. It shows the effectiveness of your email strategy and helps optimize future campaigns.
