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Average Time to First Response metric measures the average time taken by a team to respond to a customer's initial message or inquiry across all channels.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Average Time to First Response using Databox, follow these steps:
Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.