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Drift Average Time to First Response

Average Time to First Response metric measures the average time taken by a team to respond to a customer's initial message or inquiry across all channels.

With Databox you can track all your metrics from various data sources in one place.

Average Time to First Response 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Average Time to First Response"?
Average Time to First Response is a metric commonly used in customer support that measures the average amount of time it takes for a representative to respond to a customer's initial inquiry or request for assistance. This metric is important as it sets the expectation for customers in terms of how long they can expect to wait until they receive help or information. It is also an essential measure for companies looking to improve their customer service and ensure timely responses to customer inquiries.
Example: A customer support team uses Average Time to First Response to track how long it takes them to respond to a new customer inquiry over the course of a week.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Average Time to First Response in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Average Time to First Response using Databox, follow these steps:

  1. 1
    Connect Drift that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Average Time to First Response on the Performance screen
  6. 6
    Get Average Time to First Response performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Average Time to First Response
Drift integration with Databox Track Average Time to First Response from Drift in Databox GET STARTED

Drift Average Time to First Response included in Dashboard Templates 1

  • Live view

    Drift Contacts & Conversations

    Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.

    Drift

Basics

  • Description
    Average Time to First Response metric measures the average time taken by a team to respond to a customer's initial message or inquiry across all channels.
  • Category
    Marketing Automation
  • Subcategory
    Ticket time
  • Date Added
    2016-05-09
  • Default Format
    Duration
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://driftapi.com/reports/conversation-summary

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