MTFR is the duration between a customer's initial message and the first human response. It measures how quickly a company engages with its customers.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Median Time to First Response using Databox, follow these steps:
The Median Time to Close metric measures the average amount of time it takes for a sales team to close a deal and determine the time frame for effective sales activities.
The Contacts metric in Drift tracks the number of unique people who have engaged with your chatbot or been contacted by a team member, providing insight into customer interactions.
Conversations by Chat Playbook measures the number of chat conversations initiated by users interacting with specific chat playbooks on a website or messaging platform.
Clicks by Chat Playbook is a metric that measures the number of clicks on suggested responses or actions within a chatbot conversation, indicating user engagement and effectiveness of the chatbot's pre-programmed responses.
Click % by Chat Playbook measures how many times a chatbot suggestion was clicked compared to the total number of suggestions shown. It indicates the effectiveness of chatbot suggestions in guiding website visitors towards a desired outcome/metric.
The Clicks by Email Playbook metric measures the total number of clicks on links in marketing emails sent through the Drift platform.
Click % by Email Playbook is a measure of the percentage of email recipients who clicked on a specific CTA within your email playbook. It shows the effectiveness of your email strategy and helps optimize future campaigns.
Opens by Signature Playbook metric measures how many times signature playbooks were opened by website visitors, providing insight into the effectiveness of personalized messaging.