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Drift Median Time to First Response

MTFR is the duration between a customer's initial message and the first human response. It measures how quickly a company engages with its customers.

With Databox you can track all your metrics from various data sources in one place.

Median Time to First Response 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Median Time to First Response"?
Median Time to First Response measures the midpoint time it takes for a customer's first contact with a support team to be acknowledged or resolved. This metric helps organizations track their responsiveness and identify trends or areas of improvement in customer support processes.
Example: When monitoring customer support response times, Median Time to First Response helps us track how long it takes for a support agent to begin responding to a customer inquiry and identify any inefficiencies we can optimize.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Median Time to First Response in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Median Time to First Response using Databox, follow these steps:

  1. 1
    Connect Drift that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Median Time to First Response on the Performance screen
  6. 6
    Get Median Time to First Response performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Median Time to First Response
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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General

  • Description
    MTFR is the duration between a customer's initial message and the first human response. It measures how quickly a company engages with its customers.
  • Category
    Marketing Automation
  • Subcategory
    Ticket time
  • Date Added
    2016-05-09

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    Yes
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Default Format
    Duration
  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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