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Drift Sent by Chat Playbook

Sent by Chat Playbook refers to the number of times a particular playbook has been initiated by a user to start a conversation with a visitor on the website or app using the Drift chat feature.

With Databox you can track all your metrics from various data sources in one place.

Sent by Chat Playbook 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Sent by Chat Playbook"?
The Sent by Chat Playbook metric measures the effectiveness of automated chat responses in guiding a website visitor towards a specific action or goal. This metric tracks the number of times a specific chat playbook is triggered and a message is sent to a visitor, which can be a product recommendation, a promotional offer, or a request for contact information. A high Sent by Chat Playbook metric indicates that the chatbot is successfully engaging visitors and driving them towards a desired outcome. It is important for businesses to continuously optimize their chat playbooks to improve this metric and increase conversions.
Example: When analyzing the success of a new chatbot on our website, we noticed that the Sent by Chat Playbook metric had significantly increased, indicating that the bot was effectively engaging with our visitors and driving more conversations.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Sent by Chat Playbook in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Sent by Chat Playbook using Databox, follow these steps:

  1. 1
    Connect Drift that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Sent by Chat Playbook on the Performance screen
  6. 6
    Get Sent by Chat Playbook performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Sent by Chat Playbook
Drift integration with Databox Track Sent by Chat Playbook from Drift in Databox GET STARTED

Drift Sent by Chat Playbook included in Dashboard Templates 1

  • Live view

    Drift Chat & Email Conversations

    This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.

    Drift

Basics

  • Description
    Sent by Chat Playbook refers to the number of times a particular playbook has been initiated by a user to start a conversation with a visitor on the website or app using the Drift chat feature.
  • Category
    Marketing Automation
  • Date Added
    2016-05-09
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://driftapi.com/playbooks/metrics

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