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Drift Conversations by Chat Playbook

Conversations by Chat Playbook measures the number of chat conversations initiated by users interacting with specific chat playbooks on a website or messaging platform.

With Databox you can track all your metrics from various data sources in one place.

Conversations by Chat Playbook 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Conversations by Chat Playbook"?
The Conversations by Chat Playbook metric tracks how many conversations your team has had using specific chat playbooks designed to guide interactions with customers. This metric allows you to measure the effectiveness of different playbooks and make data-driven decisions about which playbooks should be emphasized or revised to improve your team's performance. It also helps you understand how often your team is engaging with customers and which playbooks lead to the most conversations.
Example: A Conversations by Chat Playbook metric example is using it to measure the effectiveness of a sales team's chat playbook in closing deals with potential buyers.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Conversations by Chat Playbook in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Conversations by Chat Playbook using Databox, follow these steps:

  1. 1
    Connect Drift that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Conversations by Chat Playbook on the Performance screen
  6. 6
    Get Conversations by Chat Playbook performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Conversations by Chat Playbook
Drift integration with Databox Track Conversations by Chat Playbook from Drift in Databox GET STARTED

Drift Conversations by Chat Playbook included in Dashboard Templates 1

  • Live view

    Drift Chat & Email Conversations

    This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.

    Drift

Basics

  • Description
    Conversations by Chat Playbook measures the number of chat conversations initiated by users interacting with specific chat playbooks on a website or messaging platform.
  • Category
    Marketing Automation
  • Date Added
    2016-05-09
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://driftapi.com/playbooks/metrics

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