The Conversations by Signature Playbook metric measures the number of live chat conversations initiated by a specific Signature Playbook within a given time frame.
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Used to show comparisons between values.
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To track Conversations by Signature Playbook using Databox, follow these steps:
Total Conversations is a metric that measures the number of chat or messaging interactions between customers and a brand or business on Drift's platform.
MTFR is the duration between a customer's initial message and the first human response. It measures how quickly a company engages with its customers.
The Contacts metric in Drift tracks the number of unique people who have engaged with your chatbot or been contacted by a team member, providing insight into customer interactions.
The Dismisses by Chat Playbook metric measures the number of times chat playbooks have been dismissed or closed by visitors during a conversation on the website or app. It helps evaluate the effectiveness of chat playbooks and identify areas for improvement.
The Unsubscriptions by Email Playbook metric measures the number of recipients who unsubscribe from your email marketing communications following the implementation of an email playbook.
Opens by Signature Playbook metric measures how many times signature playbooks were opened by website visitors, providing insight into the effectiveness of personalized messaging.
The Clicks by Email Playbook metric measures the total number of clicks on links in marketing emails sent through the Drift platform.
The Open % by Email Playbook metric measures the percentage of email recipients who opened a specific email sequence or playbook.