Total Conversations is a metric that measures the number of chat or messaging interactions between customers and a brand or business on Drift's platform.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Total Conversations using Databox, follow these steps:
Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.
Click % by Chat Playbook measures how many times a chatbot suggestion was clicked compared to the total number of suggestions shown. It indicates the effectiveness of chatbot suggestions in guiding website visitors towards a desired outcome/metric.
The Sent by Email playbook metric tracks the number of chat invitations or links sent via email by the Drift playbook, helping to measure the effectiveness of email campaigns in driving chat engagement and conversions.
The Clicks by Email Playbook metric measures the total number of clicks on links in marketing emails sent through the Drift platform.
The Unsubscriptions by Email Playbook metric measures the number of recipients who unsubscribe from your email marketing communications following the implementation of an email playbook.
The Conversations by Signature Playbook metric measures the number of live chat conversations initiated by a specific Signature Playbook within a given time frame.
Meetings by Signature Playbook metric tracks the number of meetings scheduled through a specific Drift playbook, indicating the playbook's effectiveness in generating leads and guiding prospects towards conversions.
The Open % by Email Playbook metric measures the percentage of email recipients who opened a specific email sequence or playbook.