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Drift Total Conversations

Total Conversations is a metric that measures the number of chat or messaging interactions between customers and a brand or business on Drift's platform.

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Total Conversations 2.190,879

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About
Tech details

Total Conversations is a metric that measures the number of individual chats or conversations that have taken place between a business and its customers over a specific period of time. It helps businesses understand the volume of customer interactions and can be used to track the effectiveness of customer engagement strategies. This metric is important for customer-centric businesses as it provides insights into the level of engagement and communication with customers and optimal ways to improve customer relations.

Example: Total Conversations metric can help you track the number of interactions your team has had with customers over a period, enabling you to evaluate team performance, identify trends, and adjust your customer support approach.

Visualizations

Number

Used to show a simple Metric or to draw attention to one key number.

How to track Total Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Total Conversations using Databox, follow these steps:

1
Connect Drift that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Total Conversations on the Performance screen
6
Get Total Conversations performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Total Conversations

Goals

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