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Intercom New Conversations

New Conversations is a metric that measures the number of first-time interactions with customers in a given time period, indicating the level of customer engagement and potential growth opportunities for a business.

With Databox you can track all your metrics from various data sources in one place.

New Conversations 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "New Conversations"?
The New Conversations metric in Intercom measures the total number of new chat or message conversations initiated by customers or prospects within a specified time frame. This metric is important for tracking customer engagement rates and identifying trends in communication with customers over time. It can also help customer service teams to identify opportunities for improving their response times and overall customer experience.
Example: A company uses the New Conversations metric to track the number of first-time conversations they have with potential clients in a week.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track New Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track New Conversations using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put New Conversations on the Performance screen
  6. 6
    Get New Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of New Conversations
Intercom integration with Databox Track New Conversations from Intercom in Databox GET STARTED

Intercom New Conversations included in Dashboard Templates 2

  • Live view

    Intercom Account Overview

    Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more

    Intercom
  • Live view

    Intercom Customer Support Performance

    This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.

    Intercom

Basics

  • Description
    New Conversations is a metric that measures the number of first-time interactions with customers in a given time period, indicating the level of customer engagement and potential growth opportunities for a business.
  • Category
    Help Desk
  • Subcategory
    Conversations new
  • Date Added
    2015-07-09
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
  • API Endpoint
    https://api.intercom.io/conversations

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