Unassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Unassigned Conversations using Databox, follow these steps:
People Segments by Segment Name is a metric in Intercom that measures the number of users segmented by their specific segment name. It provides insights into how many users fall under each segment, allowing businesses to better understand their customer base and tailor messaging and support accordingly.
The Companies metric in Intercom tracks the number of unique organizations or companies that have engaged with your business through their platform, providing valuable insights into your customer base.
The "Companies Count by Segment Name" metric in Intercom shows the number of companies that have been categorized into different segments based on specific criteria, helping teams understand and target their customer base more effectively.
The Conversations metric measures the number of messages exchanged between customers and support agents within Intercom. It provides insights into the volume of customer inquiries and the workload of support teams.
The New Company Segment metric in Intercom measures the number of newly created segments in a specific time period, indicating how often businesses are creating new groups of customers based on different criteria.
The Active Company Segment metric in Intercom measures the number of companies currently engaged with a business and actively using their products or services.
The Slipping Away Company Segment metric in Intercom is a measure of the percentage of customers who have stopped using the product within a specified time period, which helps to identify potential churn risks and inform retention strategies.
Slipping Away People Segment is a metric in Intercom that tracks the number of users who were once engaged but haven't used your product for a certain period of time and are at risk of churning.