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Intercom Unassigned Conversations

Unassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.

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Unassigned Conversations 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unassigned Conversations"?
The Unassigned Conversations metric in Intercom measures the number of incoming conversations received by a team or individual that have not yet been assigned to anyone for resolution. This metric is useful in identifying the workload distribution and ensuring that all customer inquiries are responded to in a timely manner. It also enables managers to monitor and optimize their team's capacity and performance.
Example: Unassigned Conversations metric in Intercom can help identify and prioritize conversations that have not yet been assigned to any team member, enabling faster response times and improved customer satisfaction.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Unassigned Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unassigned Conversations using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unassigned Conversations on the Performance screen
  6. 6
    Get Unassigned Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unassigned Conversations
Intercom integration with Databox Track Unassigned Conversations from Intercom in Databox GET STARTED

Basics

  • Description
    Unassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.
  • Category
    Help Desk
  • Subcategory
    Conversations open
  • Date Added
    2015-07-09
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://api.intercom.io/counts

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