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Intercom
Unassigned Conversations
Unassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.
With Databox you can track all your metrics from various data sources in one place.
- About
- Tech details
What is "Unassigned Conversations"?
The Unassigned Conversations metric in Intercom measures the number of incoming conversations received by a team or individual that have not yet been assigned to anyone for resolution. This metric is useful in identifying the workload distribution and ensuring that all customer inquiries are responded to in a timely manner. It also enables managers to monitor and optimize their team's capacity and performance.
Example: Unassigned Conversations metric in Intercom can help identify and prioritize conversations that have not yet been assigned to any team member, enabling faster response times and improved customer satisfaction.
Visualizations
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Number
Used to show a simple Metric or to draw attention to one key number.
How to track Unassigned Conversations in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Unassigned Conversations using Databox, follow these steps:
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1Connect Intercom that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Unassigned Conversations on the Performance screen
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6Get Unassigned Conversations performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Unassigned Conversations
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
Basics
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DescriptionUnassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.
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CategoryHelp Desk
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SubcategoryConversations open
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Date Added2015-07-09
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Cumulative SupportNo
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UnitsNo
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Granularitiesdaily, weekly, monthly, yearly, quarterly, allTime
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Favorable Trenddecreasing
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Historical DataNo
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Changing historical dataNo
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Forecast SupportYes
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Benchmark SupportYes
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Media SupportNo
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DimensionN/A
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Metric Typecurrent Learn more
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API Endpointhttps://api.intercom.io/counts
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