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Intercom Closed Conversations

The Closed Conversations metric measures the number of support conversations that have been resolved or closed by an agent or a customer in Intercom.

With Databox you can track all your metrics from various data sources in one place.

Closed Conversations 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Conversations"?
Closed Conversations is a measure of the number of individual conversations that have been resolved or closed over a specific period of time. This metric indicates how effectively your support team is addressing customer inquiries and resolving issues, and is an important indicator of overall customer satisfaction and loyalty. By monitoring this metric, you can identify areas where your team may need additional training or support, as well as areas where they are excelling and delivering exceptional customer service. Overall, Closed Conversations is a key metric for any organization that values customer engagement and wants to maintain high levels of customer satisfaction.
Example: Closed Conversations metric can be used to track the number of customer support inquiries that have been resolved and closed within a specific time period, indicating the effectiveness and efficiency of the support team.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Closed Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Conversations using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Conversations on the Performance screen
  6. 6
    Get Closed Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Conversations
Intercom integration with Databox Track Closed Conversations from Intercom in Databox GET STARTED

Intercom Closed Conversations included in Dashboard Templates 1

  • Live view

    Intercom Account Overview

    Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more

    Intercom

Basics

  • Description
    The Closed Conversations metric measures the number of support conversations that have been resolved or closed by an agent or a customer in Intercom.
  • Category
    Help Desk
  • Subcategory
    Conversations closed
  • Date Added
    2015-07-09
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://api.intercom.io/counts

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