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Intercom
Tags
The Tags metric in Intercom measures the number of tags assigned to conversations, users, and leads. It helps in organizing conversations and provides insights into user behavior and preferences.
With Databox you can track all your metrics from various data sources in one place.
- About
- Technical Details
What is "Tags"?
The Tags metric in Intercom refers to the number of tags that have been added to conversations, users, or other objects in Intercom. Tags are a way of organizing and categorizing data in Intercom, which can help teams quickly and easily find relevant conversations and users based on shared characteristics. The Tags metric can be useful in understanding how extensively tags are being used, identifying popular tags, and tracking changes in tag usage over time. Overall, the Tags metric can help teams better manage their Intercom data and improve their ability to provide personalized and relevant experiences to their customers.
Example: A customer support team uses the Tags metric in Intercom to track the most common issues reported by customers, allowing them to efficiently assign the appropriate agents to resolve those issues.
Visualizations
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Number
Used to show a simple Metric or to draw attention to one key number.
How to track Tags in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Tags using Databox, follow these steps:
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1Connect Intercom that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Tags on the Performance screen
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6Get Tags performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Tags
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
General
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DescriptionThe Tags metric in Intercom measures the number of tags assigned to conversations, users, and leads. It helps in organizing conversations and provides insights into user behavior and preferences.
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CategoryHelp Desk
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SubcategoryTags
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Date Added2015-07-09
Specification
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Metric Typecurrent
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DimensionalNo
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Decimal DigitsNo
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Currency UnitsNo
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GranularitiesDaily, weekly, monthly, yearly, quarterly and all-time.
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Custom Relative PeriodsYes
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Data AvailabilityAt sync, it ranges from now to now.
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Retroactive Data UpdatesNewly synced data is merged with existing data, replacing values for matching periods.
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Future Data AvailableNo
Visualization
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Cumulative GraphNo
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Favorable Trendincreasing
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Media CreativesNo
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ForecastsYes
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BenchmarksYes
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The New Company Segment metric in Intercom measures the number of newly created segments in a specific time period, indicating how often businesses are creating new groups of customers based on different criteria.
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Slipping Away People Segment
Slipping Away People Segment is a metric in Intercom that tracks the number of users who were once engaged but haven't used your product for a certain period of time and are at risk of churning.
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Users by Tag Name
The Users by Tag Name metric in Intercom tracks the number of users who have been tagged with a specific tag name. This helps businesses segment their users and target personalized messaging to specific groups based on their interests, behaviors, or other attributes.
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