The Tags metric in Intercom measures the number of tags assigned to conversations, users, and leads. It helps in organizing conversations and provides insights into user behavior and preferences.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Tags using Databox, follow these steps:
Companies by People Count metric is the measurement of the number of companies that have engaged with a particular Intercom team within a specified timeframe based on their total number of employees. It helps to understand the team's reach and impact on different organization sizes.
The "Companies Count by Segment Name" metric in Intercom shows the number of companies that have been categorized into different segments based on specific criteria, helping teams understand and target their customer base more effectively.
The Conversations metric measures the number of messages exchanged between customers and support agents within Intercom. It provides insights into the volume of customer inquiries and the workload of support teams.
The Open Conversations by Teammates metric in Intercom measures the number of ongoing conversations initiated by teammates within a specific time period.
Unassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.
New Conversations is a metric that measures the number of first-time interactions with customers in a given time period, indicating the level of customer engagement and potential growth opportunities for a business.
The Slipping Away Company Segment metric in Intercom is a measure of the percentage of customers who have stopped using the product within a specified time period, which helps to identify potential churn risks and inform retention strategies.
The New Closed Conversations by Teammates metric in Intercom measures the number of conversations closed by team members that were previously untouched or unassigned.