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Intercom Tags

The Tags metric in Intercom measures the number of tags assigned to conversations, users, and leads. It helps in organizing conversations and provides insights into user behavior and preferences.

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  • About
  • Tech details
What is "Tags"?
The Tags metric in Intercom refers to the number of tags that have been added to conversations, users, or other objects in Intercom. Tags are a way of organizing and categorizing data in Intercom, which can help teams quickly and easily find relevant conversations and users based on shared characteristics. The Tags metric can be useful in understanding how extensively tags are being used, identifying popular tags, and tracking changes in tag usage over time. Overall, the Tags metric can help teams better manage their Intercom data and improve their ability to provide personalized and relevant experiences to their customers.
Example: A customer support team uses the Tags metric in Intercom to track the most common issues reported by customers, allowing them to efficiently assign the appropriate agents to resolve those issues.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Tags in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Tags using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Tags on the Performance screen
  6. 6
    Get Tags performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Tags
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Intercom integration with Databox Track Tags from Intercom in Databox GET STARTED

Basics

  • Description
    The Tags metric in Intercom measures the number of tags assigned to conversations, users, and leads. It helps in organizing conversations and provides insights into user behavior and preferences.
  • Category
    Help Desk
  • Subcategory
    Tags
  • Date Added
    2015-07-09
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://api.intercom.io/counts

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