The Open Conversations by Teammates metric in Intercom measures the number of ongoing conversations initiated by teammates within a specific time period.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Open Conversations by Teammates using Databox, follow these steps:
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
The Users metric in Intercom provides the total number of individual users who have interacted with your website or product through the Intercom platform.
The Conversations metric measures the number of messages exchanged between customers and support agents within Intercom. It provides insights into the volume of customer inquiries and the workload of support teams.
The Assigned Conversations metric measures the number of conversations that have been assigned to a team or agent within a specified time frame.
The Active Company Segment metric in Intercom measures the number of companies currently engaged with a business and actively using their products or services.
The Slipping Away Company Segment metric in Intercom is a measure of the percentage of customers who have stopped using the product within a specified time period, which helps to identify potential churn risks and inform retention strategies.
Slipping Away People Segment is a metric in Intercom that tracks the number of users who were once engaged but haven't used your product for a certain period of time and are at risk of churning.
The Tags metric in Intercom measures the number of tags assigned to conversations, users, and leads. It helps in organizing conversations and provides insights into user behavior and preferences.
The Users by Tag Name metric in Intercom tracks the number of users who have been tagged with a specific tag name. This helps businesses segment their users and target personalized messaging to specific groups based on their interests, behaviors, or other attributes.