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Intercom Open Conversations by Teammates

The Open Conversations by Teammates metric in Intercom measures the number of ongoing conversations initiated by teammates within a specific time period.

With Databox you can track all your metrics from various data sources in one place.

Open Conversations by Teammates 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Open Conversations by Teammates"?
The Open Conversations by Teammates metric in Intercom tracks how many conversations are being initiated by other team members rather than just the assigned owner of the conversation. This metric is useful in measuring the collaborative efforts of the team and promotes a customer-centric approach to support. A high number of open conversations by teammates indicates a culture of shared responsibility and collaboration within the team.
Example: Team members discussing a new product feature in an Open Conversation and collaborating with feedback, resulting in a faster and more effective decision-making process.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Open Conversations by Teammates in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Conversations by Teammates using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Conversations by Teammates on the Performance screen
  6. 6
    Get Open Conversations by Teammates performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Conversations by Teammates
Intercom integration with Databox Track Open Conversations by Teammates from Intercom in Databox GET STARTED

Intercom Open Conversations by Teammates included in Dashboard Templates 1

  • Live view

    Intercom Customer Support Performance

    This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.

    Intercom

Basics

  • Description
    The Open Conversations by Teammates metric in Intercom measures the number of ongoing conversations initiated by teammates within a specific time period.
  • Category
    Help Desk
  • Subcategory
    Conversations open
  • Date Added
    2015-07-09
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://api.intercom.io/counts

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