The Open Conversations by Teammates metric in Intercom measures the number of ongoing conversations initiated by teammates within a specific time period.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Open Conversations by Teammates using Databox, follow these steps:
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
The Users metric in Intercom provides the total number of individual users who have interacted with your website or product through the Intercom platform.
The Leads metric in Intercom refers to the number of potential customers who have shown interest in your product or service by providing their contact details, such as name and email address.
The Companies metric in Intercom tracks the number of unique organizations or companies that have engaged with your business through their platform, providing valuable insights into your customer base.
Open Conversations metric measures the number of ongoing conversations that have not been marked as resolved by the customer or the support team within a specified time frame. It highlights how engaged customers are with your business and how effective your team is in resolving their issues.
The Assigned Conversations metric measures the number of conversations that have been assigned to a team or agent within a specified time frame.
Unassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.
The New Company Segment metric in Intercom measures the number of newly created segments in a specific time period, indicating how often businesses are creating new groups of customers based on different criteria.
New People Segment in Intercom measures the number of new visitors or users who have engaged with your website or product within a specified time frame. It helps in identifying growth opportunities and analyzing the effectiveness of marketing campaigns.