DataboxDatabox Databox

Intercom Assigned Conversations

The Assigned Conversations metric measures the number of conversations that have been assigned to a team or agent within a specified time frame.

With Databox you can track all your metrics from various data sources in one place.

Assigned Conversations 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Assigned Conversations"?
The Assigned Conversations metric in Intercom measures the number of conversations that have been assigned to team members. This metric helps businesses analyze the workload of their support teams and ensure that conversations are being distributed evenly. It also enables teams to monitor their performance and assess how well they are handling incoming requests. By optimizing this metric, businesses can improve customer satisfaction and streamline their support operations.
Example: A support team manager uses Assigned Conversations metric to track the number of conversations that each team member is assigned on a daily basis to ensure workload is evenly distributed and resolved efficiently.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Assigned Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Assigned Conversations using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Assigned Conversations on the Performance screen
  6. 6
    Get Assigned Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Assigned Conversations
Intercom integration with Databox Track Assigned Conversations from Intercom in Databox GET STARTED

Basics

  • Description
    The Assigned Conversations metric measures the number of conversations that have been assigned to a team or agent within a specified time frame.
  • Category
    Help Desk
  • Subcategory
    Conversations open
  • Date Added
    2015-07-09
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://api.intercom.io/counts

Track all of your key business metrics from one screen

GET STARTED
Databox app preview