DataboxDatabox Databox

Intercom Open Conversations

Open Conversations metric measures the number of ongoing conversations that have not been marked as resolved by the customer or the support team within a specified time frame. It highlights how engaged customers are with your business and how effective your team is in resolving their issues.

With Databox you can track all your metrics from various data sources in one place.

Open Conversations 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Open Conversations"?
The Open Conversations metric in Intercom measures the number of conversations that have been opened by your team members, which indicates how engaged they are with your customers. This metric can help you identify trends in customer support and sales interactions, assess the productivity of your team, and track the impact of your messaging and outreach initiatives. Additionally, you can use this metric to improve response times, identify high-priority conversations, and gain insights into customer satisfaction and sentiment.
Example: Open Conversations metric can be used to measure the effectiveness of a support agent's follow-up on customers with open tickets, ensuring timely resolutions and customer satisfaction.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Open Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Conversations using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Conversations on the Performance screen
  6. 6
    Get Open Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Conversations
Intercom integration with Databox Track Open Conversations from Intercom in Databox GET STARTED

Intercom Open Conversations included in Dashboard Templates 1

  • Live view

    Intercom Account Overview

    Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more

    Intercom

Basics

  • Description
    Open Conversations metric measures the number of ongoing conversations that have not been marked as resolved by the customer or the support team within a specified time frame. It highlights how engaged customers are with your business and how effective your team is in resolving their issues.
  • Category
    Help Desk
  • Subcategory
    Conversations open
  • Date Added
    2015-07-09
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://api.intercom.io/counts

Track all of your key business metrics from one screen

GET STARTED
Databox app preview