Intercom
Conversations The Conversations metric measures the number of messages exchanged between customers and support agents within Intercom. It provides insights into the volume of customer inquiries and the workload of support teams.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Conversations using Databox, follow these steps:
Goals
Scorecards
Metric Digest
Metric Builder
Data Calculations
Performance ScreenThis Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
Intercom
The People Segments metric in Intercom allows you to group users based on common characteristics, such as behavior, interests, or demographics, enabling you to communicate with targeted groups for more effective outreach.
Intercom
The Companies metric in Intercom tracks the number of unique organizations or companies that have engaged with your business through their platform, providing valuable insights into your customer base.
Intercom
The "Companies Count by Segment Name" metric in Intercom shows the number of companies that have been categorized into different segments based on specific criteria, helping teams understand and target their customer base more effectively.
Intercom
The Assigned Conversations metric measures the number of conversations that have been assigned to a team or agent within a specified time frame.
Intercom
Unassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.
Intercom
Active People Segment is a metric in Intercom that groups together users who have performed specific actions or engaged with your business in a certain way within a set time period. It helps to identify your most active and engaged users.
Intercom
The New Closed Conversations by Teammates metric in Intercom measures the number of conversations closed by team members that were previously untouched or unassigned.
Intercom
The Users by Tag Name metric in Intercom tracks the number of users who have been tagged with a specific tag name. This helps businesses segment their users and target personalized messaging to specific groups based on their interests, behaviors, or other attributes.
