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Intercom
Slipping Away Company Segment
The Slipping Away Company Segment metric in Intercom is a measure of the percentage of customers who have stopped using the product within a specified time period, which helps to identify potential churn risks and inform retention strategies.
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What is "Slipping Away Company Segment"?
The Slipping Away Company Segment metric in Intercom refers to the group of customers who were once active but have become less engaged recently. It helps businesses identify and target customers who are at risk of churn, allowing them to take proactive steps to re-engage those customers and prevent potential revenue loss. The metric is based on a variety of factors including frequency and recency of use, in-app activity, and message engagement. Intercom allows for targeted messaging and workflows to be used to re-engage this segment and increase retention rates.
Example: The Slipping Away Company Segment metric for an e-commerce business can help identify customers who have previously made purchases but are gradually becoming inactive or not returning to make new purchases.
Visualizations
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Number
Used to show a simple Metric or to draw attention to one key number.
How to track Slipping Away Company Segment in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Slipping Away Company Segment using Databox, follow these steps:
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1Connect Intercom that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Slipping Away Company Segment on the Performance screen
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6Get Slipping Away Company Segment performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Slipping Away Company Segment
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
Basics
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DescriptionThe Slipping Away Company Segment metric in Intercom is a measure of the percentage of customers who have stopped using the product within a specified time period, which helps to identify potential churn risks and inform retention strategies.
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CategoryHelp Desk
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SubcategoryCompanies
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Date Added2015-07-09
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Cumulative SupportNo
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UnitsNo
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Granularitiesdaily, weekly, monthly, yearly, quarterly, allTime
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Favorable Trenddecreasing
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Historical DataNo
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Changing historical dataNo
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Forecast SupportYes
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Benchmark SupportYes
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Media SupportNo
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DimensionN/A
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Metric Typecurrent Learn more
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API Endpointhttps://api.intercom.io/counts
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