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Intercom New Closed Conversations

The New Closed Conversations metric in Intercom measures the number of customer conversations that were closed for the first time during a specific time period. It helps track the efficiency of your customer support team.

With Databox you can track all your metrics from various data sources in one place.

New Closed Conversations 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "New Closed Conversations"?
The New Closed Conversations metric in Intercom tracks the number of conversations that were closed for the first time within a particular period, such as a day or week. This metric helps customer support teams understand how effectively they're resolving customer issues and managing their workload. A high number of new closed conversations indicates that the team is closing out cases efficiently, while a low number may signify deeper issues that need to be addressed in order to improve customer satisfaction.
Example: The New Closed Conversations metric can be used to see how many new support ticket inquiries were resolved within a specific time period.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track New Closed Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track New Closed Conversations using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put New Closed Conversations on the Performance screen
  6. 6
    Get New Closed Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of New Closed Conversations
Intercom integration with Databox Track New Closed Conversations from Intercom in Databox GET STARTED

Intercom New Closed Conversations included in Dashboard Templates 1

  • Live view

    Intercom Account Overview

    Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more

    Intercom

Basics

  • Description
    The New Closed Conversations metric in Intercom measures the number of customer conversations that were closed for the first time during a specific time period. It helps track the efficiency of your customer support team.
  • Category
    Help Desk
  • Subcategory
    Conversations closed
  • Date Added
    2015-07-09
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
  • API Endpoint
    https://api.intercom.io/conversations

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