Intercom
New Closed Conversations The New Closed Conversations metric in Intercom measures the number of customer conversations that were closed for the first time during a specific time period. It helps track the efficiency of your customer support team.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track New Closed Conversations using Databox, follow these steps:
Goals
Scorecards
Metric Digest
Metric Builder
Data Calculations
Performance ScreenIntercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more
Intercom
The Users metric in Intercom provides the total number of individual users who have interacted with your website or product through the Intercom platform.
Intercom
The People Segments metric in Intercom allows you to group users based on common characteristics, such as behavior, interests, or demographics, enabling you to communicate with targeted groups for more effective outreach.
Intercom
The Companies metric in Intercom tracks the number of unique organizations or companies that have engaged with your business through their platform, providing valuable insights into your customer base.
Intercom
The "Companies Count by Segment Name" metric in Intercom shows the number of companies that have been categorized into different segments based on specific criteria, helping teams understand and target their customer base more effectively.
Intercom
Open Conversations metric measures the number of ongoing conversations that have not been marked as resolved by the customer or the support team within a specified time frame. It highlights how engaged customers are with your business and how effective your team is in resolving their issues.
Intercom
The Closed Conversations metric measures the number of support conversations that have been resolved or closed by an agent or a customer in Intercom.
Intercom
The Active Company Segment metric in Intercom measures the number of companies currently engaged with a business and actively using their products or services.
Intercom
The New Closed Conversations by Teammates metric in Intercom measures the number of conversations closed by team members that were previously untouched or unassigned.
