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Intercom Users by Tag Name

The Users by Tag Name metric in Intercom tracks the number of users who have been tagged with a specific tag name. This helps businesses segment their users and target personalized messaging to specific groups based on their interests, behaviors, or other attributes.

With Databox you can track all your metrics from various data sources in one place.

Users by Tag Name 2.190,879 Start tracking this metric
  • About
  • Tech details
  • Notes
What is "Users by Tag Name"?
The Users by Tag Name metric in Intercom allows you to view the number of users who have been tagged with a particular tag name. This enables you to segment your user base and analyze customer behavior based on specific criteria such as interests, traits, or actions. With this information, you can target communications more effectively and provide tailored support to specific customer groups. This metric helps you gain insights into your user base and optimize your customer engagement strategy to drive growth.
Example: Example: A SaaS company can use the Users by Tag Name metric to track the number of users who have tagged themselves as "prospects" or "trial users" to better understand their conversion rates and optimize their sales funnel.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Users by Tag Name in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Users by Tag Name using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Users by Tag Name on the Performance screen
  6. 6
    Get Users by Tag Name performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Users by Tag Name
Intercom integration with Databox Track Users by Tag Name from Intercom in Databox GET STARTED

Intercom Users by Tag Name included in Dashboard Templates 1

  • Live view

    Intercom Customer Support Performance

    This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.

    Intercom

Basics

  • Description
    The Users by Tag Name metric in Intercom tracks the number of users who have been tagged with a specific tag name. This helps businesses segment their users and target personalized messaging to specific groups based on their interests, behaviors, or other attributes.
  • Category
    Help Desk
  • Subcategory
    Tags
  • Date Added
    2015-07-09
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://api.intercom.io/counts
  • Values for ‘Users by Tag Name’ metric are higher in Databox than in Intercom User Interface

    This is expected behavior for the ‘Users by Tag Name’ metric from Intercom Data Source due to the way data is returned for the metric via the Intercom API. As explained in the Intercom API documentation, ‘The count of tags and segments includes archived tags and segments’. If the values for the ‘Users by Tag Name’ metric are higher in Databox than in Intercom, the Intercom Data Source should be checked to establish if any users were archived in Intercom and if the values for the metric match in Databox when archived users are considered as well in Intercom.
    More information on this in Intercom API documentation here.

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