The Users by Tag Name metric in Intercom tracks the number of users who have been tagged with a specific tag name. This helps businesses segment their users and target personalized messaging to specific groups based on their interests, behaviors, or other attributes.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Users by Tag Name using Databox, follow these steps:
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
This is expected behavior for the ‘Users by Tag Name’ metric from Intercom Data Source due to the way data is returned for the metric via the Intercom API. As explained in the Intercom API documentation, ‘The count of tags and segments includes archived tags and segments’. If the values for the ‘Users by Tag Name’ metric are higher in Databox than in Intercom, the Intercom Data Source should be checked to establish if any users were archived in Intercom and if the values for the metric match in Databox when archived users are considered as well in Intercom. More information on this in Intercom API documentation here.
The Users metric in Intercom provides the total number of individual users who have interacted with your website or product through the Intercom platform.
The Open Conversations by Teammates metric in Intercom measures the number of ongoing conversations initiated by teammates within a specific time period.
Unassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.
The New Company Segment metric in Intercom measures the number of newly created segments in a specific time period, indicating how often businesses are creating new groups of customers based on different criteria.
The Active Company Segment metric in Intercom measures the number of companies currently engaged with a business and actively using their products or services.
The Slipping Away Company Segment metric in Intercom is a measure of the percentage of customers who have stopped using the product within a specified time period, which helps to identify potential churn risks and inform retention strategies.
Slipping Away People Segment is a metric in Intercom that tracks the number of users who were once engaged but haven't used your product for a certain period of time and are at risk of churning.
The Tags metric in Intercom measures the number of tags assigned to conversations, users, and leads. It helps in organizing conversations and provides insights into user behavior and preferences.